This article applies to selling in: United Kingdom

Error 18007

Invalid OrderItemID or AmazonOrderItemCode.  For troubleshooting help, see http://sellercentral.amazon.co.uk/gp/help/25141

This error occurs when you specify an unknown OrderItemID (order-item-ID) in your shipping confirmation file, adjustments file, shipping confirmation feed or adjustments feed. Common reasons why this might be the case include the following:

  • You provided the wrong OrderItemID.
  • You provided an internal tracking number instead of the OrderItemID
  • Microsoft Excel changed your OrderItemID through reformatting.

To resolve this error, please resubmit your data using the OrderItemID value originally supplied in the orders report.

If you are using tab-delimited text files to manage your orders, Microsoft Excel may have reformatted your OrderItemID when you entered it in your template. To prevent Microsoft Excel from reformatting your data:

  1. Select the OrderItemID column.
  2. Click the Format menu.
  3. Choose Cells... .
  4. In the Format Cells box, click the Numbers tab.
  5. In the Category list, choose Text.
  6. Click OK.
  7. Enter your OrderItemID in the appropriate cell.
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