Delivery delay due to natural disaster

If you dispatch from an area where natural disasters and/or weather events (such as earthquakes or extreme precipitation) have recently impeded transportation access, there might be delays in carriers’ pick-up and delivery. To avoid a negative impact to customers, follow the procedures below when you expect a delay in delivery.

For sellers using Seller-Fulfilled Prime or Premium Shipping

When your ship-from location is located in an affected area, change your shipping settings to Standard Shipping. To know more about how to change shipping settings, refer to Create, edit or delete shipping templates .

For all MFN sellers

If you expect that carriers will need additional time to complete pick-up of your orders because your ship-from location is an affected area, you can increase your handling time. If carriers are picking up on time, you do not need to do anything. Amazon automatically calculates and updates any changes needed for transit time due to large-scale transportation issues. For more information, refer to Modify handling time .

If you are unable to deliver at all, set your account status to Inactive.

Communication to buyers

If a natural disaster affects your ability to fulfil existing orders, we recommend you inform buyers that it will take longer than expected to deliver the order by using buyer-seller messages. To send a message to buyers, visit Communicate with buyers using the Buyer-Seller Messaging Service.