Delivery delay due to natural disaster

If you ship from an area where natural disasters and/or weather events, such as earthquakes or extreme precipitation, have recently impeded transportation access, there might be delays in carriers’ pick-up and delivery. To avoid negative impact to customers, follow the procedures below when you expect a delay in shipping.

For sellers using Seller-Fulfilled Prime or Premium Shipping

When your Ship From Location is located in an affected area, change your shipping settings to Standard Shipping. To find out more about how to change shipping settings, see Create, edit or delete shipping templates.

For all MFN sellers

If you expect that carriers will need additional time to complete collection of your orders because your Ship From Location is located in an affected area, you can increase your handling time. If carriers are picking up on time for you, you do not need to do anything. Amazon automatically calculates and updates any changes needed in transit time due to large-scale transportation issues, so no action is required on your part. For more information, see Modify handling time.

If you are unable to ship at all, set your account status to Inactive.

Communication to buyers

If a natural disaster affects your ability to fulfil existing orders, we recommend that you inform buyers that it will take longer than expected to deliver the order by using Buyer-Seller Messages. To send message to buyers, see Communicate with buyers using the Buyer-Seller Messaging Service.