PSO order defect report identifies the orders that missed any of the fulfilment performance requirements for PSO, including On-Time Delivery Rate, Pre-fulfilment Cancel Rate and Valid Tracking Usage Rate. To download a new report, go to Eligibilities, and click Defect report.
For more information, click here.
In each shipping template, you can customise the geographic regions you wish to deliver to and the service levels and fees you wish to offer for each region. You can remove, add or edit existing shipping regions or create new ones by grouping different regions. Make sure to add the regions for which your Carrier is able to meet the delivery promise.
For Premium Shipping Options (One-Day and Two-Day Shipping), you have to use a fully tracked Premium service (Next Day or Two-Day shipping) with one of the following Carriers and upload a valid Tracking ID. In order to add a valid Tracking ID you need to enter Carrier name and Ship Method fields correctly, or we may not be able to validate the ID.
Find here and below the list of eligible carriers in the United Kingdom:
Approved Carrier for Premium Shipping Options |
---|
Royal Mail (only Tracked 24/48 or Special Guaranteed Delivery) |
Evri |
Yodel |
DPD |
ParcelForce |
TNT |
DHL |
DX Freight |
UPS |
GLS |
Arrow |
Make sure to identify what ASINs are enrolled in shipping templates where Premium Shipping options is available and you are able to dispatch these ASINs same day using one of our approved Carrier and service.
In this case, we recommend you to consider one of the following options:
For more information, click here.
Make sure to prioritise Premium orders to main eligibility. To filter your Premium orders, visit Orders tab in Seller Central, click Manage Orders, then refine search by selecting Premium under Shipping services. You can also identify Premium orders in Order reports and through API looking at the filter “Is Premium (Y/N)”. This can help you to prioritise PSO orders.
We recommend you to prioritise PSO orders and not using ship costs to determine what shipping service to use.
If you already use Buy Shipping services for Seller Fulfilled Prime orders, we recommend you to also consider Buy Shipping for your Premium orders.