On the Manage Orders page, an order with a status of Pending might indicate an issue with the buyer’s payment method. In some cases, our payment and order detail verification processes can potentially extend order processing times for as long as 21 days.
Here are some of the most common reasons for orders being in Pending status:
Do not ship an order while in Pending status, even if the buyer contacts you directly. If a buyer contacts you while an order is in Pending status (for example, to cancel a pending order), refer them to Amazon Customer Service for more information.
Notes for seller-fulfilled orders in pending status:
To initiate communication, see Contact a buyer.
To identify orders with a Pending status, go to the Manage Orders page in Seller Central and click on the Pending tab. All Pending orders that are to be fulfilled by Amazon can be found on the View FBA orders tab. Pending orders do not appear in either your Orders report or Unshipped Orders Report. However, your inventory will be updated to reflect the order. For more information, refer to Manage your orders.
The quantity available for the listing is subtracted from your quantity in Manage Inventory. If there was a quantity of one at the time the order was placed, the listing will be removed from the Amazon offer page and appear in Manage Inventory with a quantity of zero while the order is being processed.
Orders are listed as ‘Pending’ while Amazon is verifying the payment method provided by the buyer. Pending orders do not include the buyer’s delivery address or contact information and should not be shipped, even if the buyer contacts you directly. If buyers contact you while their order is in ‘Pending’ status, refer them to Amazon Customer Service.
Once the payment method has been verified, the Confirm shipment and Cancel order buttons will become available in Manage Orders. In addition, the order will appear in both the Orders Report and the Unshipped Orders Report. At this point, the order should be shipped (or cancelled, if necessary).