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This article applies to selling in: United Kingdom

SellerFlex programme performance requirements

Corrective actions (POA and COE)

If you fall below the minimum performance bar, Amazon can request a Plan of Action (POA) or a Correction of Error (COE) to help you continue your participation in SellerFlex. The POA or COE generally includes:

  • Details on the reason for the incident
  • Corrective action to prevent future occurrences
  • Tips on how to maintain the corrective action to avoid future issues
  • Communication from the carrier if the carrier is at fault

Amazon can also require an inventory audit as part of your POA.

An inventory audit is used to determine whether the inventory showing in the warehouse management system (WMS) matches the inventory in your warehouse.

Conduct an inventory audit when there are issues with out-of-stock items that cause order cancellations.

To audit your inventory, follow these steps in the WMS:

  1. In the Inventory menu, select All inventory.
  2. Select either View by bin or View by SKU.
  3. Count the number of SKUs in each container.
  4. Adjust your inventory.
  • To remove inventory, select Adjustments in the Inventory menu. Then, select Lost or Remove, and then remove the inventory from the bin.
  • To add inventory, select Receive and stow and then add the inventory to the respective bin.

If inventory levels differ from what is actually in stock, you will be asked to update the WMS.

Note: Never use a ‘Found’ adjustment. Inventory received with a ‘Found’ adjustment will not appear as available for sale on Amazon.

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