FBA Onsite uses performance requirements to help ensure customer satisfaction. To maintain Prime eligibility, Onsite sellers must maintain the metrics below.
All orders with an expected ship date on any particular day must be handed off to the carrier on that day with a carrier first scan. The missed expected ship date carrier first-scan percentage must be 1% or less.Any orders handed off with a next-day carrier first scan will be counted as late.
FBA Onsite sellers must maintain an order cancellation rate of 1% or less.
If you fall below the minimum performance bar, Amazon can request a plan of action (POA) or a correction of error (COE) to help you continue your participation in FBA Onsite. The POA or COE generally includes:
Amazon can also require an inventory audit as part of your POA.
An inventory audit is used to determine whether the inventory showing in the warehouse management system (WMS) matches the inventory in your warehouse.
Conduct an inventory audit when there are issues with out-of-stock items that cause order cancellations.
To audit your inventory, follow these steps in the WMS:
If inventory levels differ from what is actually in stock, you will be asked to update the WMS.