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This article applies to selling in: United Kingdom

Free returns of Fashion items for seller-fulfilled orders

This page will help you to better understand our Return policies for Fashion items for seller-fulfilled orders. Sellers are required to have return policies that are at least as favourable as the Amazon return policies and for Fashion items to follow Amazon’s Free returns on Fashion items policy.

Therefore, sellers who sell Fashion items are required to offer free returns. From August 9, 2021, you will no longer be able to deduct the return shipping fee for Fashion items listed under Clothing, Shoes, Jewellery and Watches sold on amazon.co.uk and delivered to a UK address.

We have provided you the FAQ below to familiarise yourself with the specific details of free seller-fulfilled returns of Fashion items. If you have any additional questions, you can contact Selling Partner Support.

1. What will change in terms of return management of seller-fulfilled Fashion orders?

All customer initiated returns requested via the Online Return Centre (ORC), that fall within the scope of the Amazon return policy will be automatically authorised and customers will receive a tracked prepaid return label (domestic only) issued through Buy Shipping services on your behalf. We will charge your seller account for the cost of the return shipping label once the buyer ships the product. Visit Prepaid returns for seller-fulfilled orders for more details, and FAQ 7 if you do not have a return address in the UK.

2. What will change in terms of refund management of seller-fulfilled Fashion orders?

For Fashion items, return label costs need to be borne by you, for Buyer- as well as Seller-responsible returns. Thus, you will no longer be able to deduct the return shipping fee for prepaid labels for in policy returns, effective August 9, 2021.

3. What are the return shipping costs?

You will benefit from Amazon-negotiated rates of integrated carriers within Buy Shipping services (Royal Mail, Hermes). We calculate rates based on product size and weight. For details, visit Shipping costs for seller-fulfilled returns

4. Which products count as Fashion items?

All products listed under Clothing, Shoes, Jewellery and Watches are considered for the purpose of this policy.

For details on product categories, visit Overview of categories. For differentiation between Fashion, Sports and Luggage products, visit Sports product types.

5. Why are free returns mandated for Fashion items?

From August 9, 2021, free returns for seller-fulfilled orders of Fashion items will be mandated on Amazon because free returns are now considered as an industry-standard for Fashion. Introducing this change will present an opportunity for you to accelerate your business through Amazon.

6. How are ‘free returns’ displayed towards the customer?

We will display a ‘free returns’ message on the product detail page of Fashion items, enabling customers to easily identify Fashion items that fall under our free return policy.

7. What if I do not have a return address in the UK?

If you do not have a return address in the UK, Amazon will not issue prepaid return labels through Buy Shipping services as integrated carriers only support returns within the UK. Instead, you can choose between:

(1) Providing prepaid return shipping labels for your international return address, for which you will also not be able to deduct return shipping fees from the refund

(2) Issuing Returnless refunds.

8. How can I react to customer abuse?

The updated seller-fulfilled returns refund workflow starts from August 9, 2021 and will make it easier for you to process refunds, and in case of damaged, missing or materially different returns, to provide customers with visibility into partial refunds. You will be able to grade the condition of your returned items and partial refunds will require you to upload a photo of the item. Additional details on the new refund workflow will be available in Seller Central at the beginning of August.

9. What happens if the return is lost in transit?

Sellers will be responsible for filing a claim directly with the carrier if a return is lost or damaged in transit. If this happens, process a full refund to the customer and file a claim directly with the carrier to receive a reimbursement. For more information on prepaid return labels, visit Prepaid returns for seller-fulfilled orders.

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