Amazon Print Connect: Troubleshooting

The following are known issues with Amazon Print Connect:

• FedEx label size does not print properly: If you are not using a thermal printer to print shipping labels, make sure that you are using the ‘Default (PNG)’ option for the label print orientation.
• Amazon Print Connect does not support PDF.
• Additional dialogue box while printing with Firefox: This is a Firefox limitation that the dialogue box shows up every time.
• Amazon Print Connect does not work with reprint. If you chose Default (ZPL) as your label orientation, you might not be able to reprint the label.
• You cannot reprint a label in a different format to the original format.
• The Bulk UI does not currently support Amazon Print Connect (APC). Uninstall APC if you use the Bulk UI.

If you encounter issues when using Amazon Print Connect, check the following options to ensure the application has been set up correctly:

1. Go to your system tray within your taskbar.
2. If Amazon Print Connect is enabled, the icon will appear in the System Tray.

1. Go to your system tray within your taskbar.
2. Click the icon.
3. Choose the Printer setup option.
4. In the Printer setup option, the highlighted printer is your default printer.

1. Go to your system tray within your taskbar.
2. Click the icon.
3. Choose the Account setup option.
4. Ensure that the access key and secret key have been populated.