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This article applies to selling in: United Kingdom

Listings with incorrect item package weight and dimension

We have introduced a defect-preventive process in our listing experience to prevent products from being listed with inaccurate values in ‘Item package weight’ & ‘Item package dimension’ (item package height, width and length). This change is aimed at preventing smaller products being listed with very high values (for example, the weight of a “Shirt” package listed as 50 kg or the length of a “Shoe” package listed as 200 inches).

The change is applicable only in the EU region for products that belong to the below-mentioned categories:

  • Clothing
  • Shoes
  • Watches
  • Jewellery

The new change prevents items from being listed beyond the values given below:

Attribute Maximum values allowed
Item package weight 27.16 pounds or 12.32 Kilograms
Item package length 39.37 inches or 100 centimetres
Item package width 19.69 inches or 50 centimetres
Item package height 19.69 inches or 50 centimetres

If any of your products exceed the above limits and require modification, please do either of the following:

1X1 Experience:

Log in to your seller central account and navigate to Inventory > Manage Inventory. Click Edit on the product for which you would like to modify values, enter the new values and save.

Bulk Changes:

Log in to your Seller Central account and navigate to Inventory > Add Product via upload > Upload your inventory file. To learn more about how to update missing/invalid product information in bulk, see Enhance your listings.

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