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This article applies to selling in: United Kingdom

Refunds FAQ

How do I refund an order?

You can issue refunds in full or in part via the Manage Orders tool.

See Refund Orders for information about issuing both full and partial refunds.

How long does it take for a refund to be applied to a buyer’s credit card?

The refund is applied to the buyer's credit card within minutes after you successfully complete a refund transaction. It typically takes three to five working days for the credit to appear on the buyer's credit card statement. This depends on how long it takes the buyer's bank to process the transaction.

Will Amazon credit fees back to me when I issue a refund?

Yes. However, the amount of the original order fees credited back to you will vary, depending on whether you issued a full or partial refund.

For more information, see Refund Credits and Administration Fees.

I mistakenly refunded an order. What happens now?

When you generate a refund, it will stay in the Pending status for up to two hours. This provides an additional buffer in case you accidentally refund the wrong amount or wrong order. To cancel a refund, click Cancel all pending refunds for this order. If you cannot see this link, the refund has been released to the buyer and can no longer be cancelled.

If you refunded a buyer by mistake, you can contact the buyer to see if they will allow their credit card to be recharged by Amazon. We can recharge the buyer's credit card for the order only if we receive the request directly from the buyer. If the buyer agrees to a recharge, ask them to contact Amazon Customer Service. Once the buyer's card has been recharged, the amount will appear as a credit in your Payments account.

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