Sell on Amazon Sign in
This article applies to selling in: United Kingdom

Amazon Duplicate Cases Policy

Amazon's Selling Partner Support team aims to resolve seller questions or issues as quickly as possible. Duplicate cases on the same issue are not permitted as this takes away from our ability to properly serve our sellers.

If your issue is time sensitive, please flag your case as Urgent for your Selling Partner Support associate. If you believe that an existing case has not been handled in accordance with Amazon policies, please appeal the case by reopening it within the reopen window using your case log.

The following duplicate case actions are not permitted:

  • New case seeking a different outcome than the one granted on an existing case
  • New case requesting a status update on an existing case
  • New case addressing a subset of the issue addressed in an existing case
  • New case to readdress an addressed issue by coupling it with a new issue

Amazon may not handle any duplicate cases resolved past the reopen window. If we detect duplicate cases, Amazon may limit your ability to reopen cases or raise new cases.

Sign in to use the tool and get personalised help (desktop browser required). Sign in


Reach Hundreds of Millions of Customers

Start Selling on Amazon


© 1999-2020, Amazon.com, Inc. or its affiliates