FBA shipping label reimbursement policy

This page applies to unused labels for partnered carrier shipments.

The process to a file a claim varies according to where in the fulfilment process your item was lost or damaged:

• Shipment to Amazon
• Fulfilment centre operations
• FBA customer returns
• Removals

Claim window

You must submit your claim within nine months of the shipment creation date. Claims submitted outside of this window are not eligible for reimbursement.

Before you submit a claim

• Confirm that the shipment is cancelled or closed.
• Check your Reimbursements report to see if you have already been reimbursed for the unused labels.

Submit your claim

After reviewing your Reimbursements report, if you still believe an unused label is eligible for reimbursement, you can file a claim. To submit a claim on unused labels, open a claim through the ‘Get support’ page in Seller Central.

Once we complete our investigation of your claim, we will confirm if it is eligible for reimbursement.