This page applies to unused labels for partnered carrier shipments.
The process to a file a claim varies according to where in the fulfilment process your item was lost or damaged:
You must submit your claim within nine months of the shipment creation date. Claims submitted outside of this window are not eligible for reimbursement.
After reviewing your Reimbursements report, if you still believe an unused label is eligible for reimbursement, you can file a claim. To submit a claim on unused labels, open a claim through the ‘Get support’ page in Seller Central.
Once we complete our investigation of your claim, we will confirm if it is eligible for reimbursement.