Same-day handling time

Same-day handling time allows you to show the customer a faster delivery promise that reflects your ability to pick, pack and ship a product the same day of receiving an order.

For Same-day handling time, all orders received before the order cut-off time must be shipped and confirmed during the day the order was received to avoid late shipments. All orders received after the order cut-off time must be shipped and confirmed during the next day after the order was received.

Note: Same-day handling time should not be confused with Same-day Delivery. For Premium Shipping (Same-day Delivery, Next-day Delivery and Two-day Delivery), the delivery date is automatically set and you are always required to ship a product the same day as long as the order is received before the order cut-off time.

Order cut-off time

For products with Same-day handling time enabled, the default order cut-off time for your Standard and Expedited Shipping orders is set to 2 p.m. local time (according to the time zone of your default shipping address). You can check and edit your default order cut-off time in the General Shipping Settings tab on the Shipping Settings page to accommodate your fulfilment operations. To learn more on how to configure order cut-off times, go to Order fulfilment settings.

All orders received before the cut-off time will be expected to be shipped the same day. If an order is received after the cut-off time, you will be expected to ship by the next working day.

How to switch your account level default handling time to Same Day Handling

Go to Seller Central and follow the below steps:

On the Shipping Settings page, go to General Shipping Settings tab.
Scroll down to Handling Time and click on Edit.
Select Same-day (0 Day) and click on Save.
Optional: Enter your order handling capacity and click on Save. This will allow you to set a limit for how many orders you can handle within your default handling time, and protect against Late Shipment Rate (LSR) when you receive more orders than you can manage by adding one additional day of handling time for all orders above your set capacity

Note: When setting your default handling time to Same-day, you can also consider setting a longer handling time specifically for ASINs that take longer to prepare and package. The ASIN-specific handling time will over-ride the account level handling time.

Same Day handling time FAQ

What is the difference between Same-day handling time and Same-day delivery?

Orders are only required to be picked, packed and shipped the same day (subject to order cut-off times) when Same-day handling time is enabled

In contrast, Same-day delivery is a Premium Shipping option available to sellers who meet high delivery standards. Same-day delivery requires the order to be delivered to customers on the same day it was ordered (subject to order cut-off times). Amazon mandates that orders using this option be picked, packed and shipped the same day. To learn more, go to Premium Delivery and guaranteed delivery.

How does this feature apply to Prime orders?

By default, Prime orders with Standard Delivery are expected to be shipped the next day after receiving an order. You will have the option to

1): Enable Same-day handling time for a Prime enabled shipping template. When enabled, you will be required to ship products the same day for Standard Shipping to non-Prime members.

2): Enable Same-day default handling time. When enabled, this will require you to ship orders Same-day for both Prime and Non-Prime orders for all ship methods.

Is Same-day Handling Time applicable to Scheduled Delivery?

No. At this time, Same-day handling time is not applicable for Scheduled Delivery. You may have a Same-day handling time for Arranged Delivery options.

Do I need to ship every order the same day I receive it?

No. All orders received before the order cut-off time must be shipped and confirmed during the day the order was received to avoid late shipments. All orders received after the order cut-off time must be shipped and confirmed during the next day after the order was received.

Note: You can manage your volume on Same-day handling time by setting your order handling capacity limit or adjusting your cut-off time. The default cut-off time is 2:00 p.m. local time, but you can edit it in your shipping settings.

Does Same-day handling time apply to all of my products?

It depends how you set up Same-day handling time. If you set Same-day handling time as your default account handling time, it will apply to all ASINs that do not have an ASIN-specific handling time configured. If you configure an ASIN-specific handling time, it will override your default handling time for that specific ASIN. If you are eligible and set Same-day handling time on your shipping template, it will only apply to ASINs assigned to that shipping template and which do not have an ASIN-specific handling time.

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