COVID-19: Update on quantity limits and restock recommendations

Over the last few months, we have made several temporary adjustments to our operations due to COVID-19. We continue to adhere to extensive health and safety measures and have made more than 150 process updates to protect our associates as they pick, pack and dispatch products to customers. Learn more about those efforts.

We have now removed quantity limits on products you can send to our fulfilment centres located in the United Kingdom, Germany, Italy and Spain. We will continue to improve on customer promises and delivery speeds across our store.

We have also resumed the processing of individual products and parcels over 15 kg in our European marketplaces. We have changed our operations so we can receive, restock and dispatch these products while continuing to keep our employees protected and follow safety guidelines from local and international health authorities.

To help you restore inventory levels, we encourage you to check the Restock Inventory page and the Restock report to view the latest recommended replenishment quantities and dates for your products. Our recommendations help to minimise out-of-stock or low-stock situations by taking into account demand forecasts and the product-level information you provide.

Thank you for participating in FBA.

Do I need to follow Amazon’s restock recommendations?

We encourage you to follow recommended replenishment quantity and ship dates to help avoid out-of-stock or low-stock situations. Our recommendations take into account demand forecasts and the product-level information you provide. Please fine-tune your restock recommendations by adjusting product-level information such as seller and supplier lead times, and replenishment frequency. To update these settings for a particular product from the Restock Inventory page, select ‘Customise SKU settings’ from the drop-down menu to the right. You can also configure your settings in bulk by clicking on ‘Customise SKU settings’ at the top right of the page.

Can I create removal orders for my inventory units?

Yes. You can continue to create removal orders but there may be delays in completing these orders. This also applies to removal orders created through the automatic removal system. Please note that removal fees are charged only when removal orders are completed. The listing will stay active on Amazon until we start to process your removal order.

Does this change apply to FBA shipments to fulfilment centres in France?

No. Since May 19, 2020, we have been working towards a gradual re-opening of our French fulfilment centres. We will be gradually ramping up our activities to ensure our employees can resume FBA services progressively. While a broader set of products can now be sent to our fulfilment centres in France, we are still limiting the quantity you can send for some of these products.

Learn answers to other frequently asked questions about Amazon’s policies in response to COVID-19.