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This article applies to selling in: United Kingdom

Small and Light error messages

Below are error messages you might see when enrolling products in FBA Small and Light and information to help you resolve the errors.

Error message More information
The provided MSKU did not match any existing offers. Please ensure that the MSKU is valid and has been entered correctly (a common issue is extra spaces before or after the MSKU in the Excel file) and save Upload tab only in tab-delimited (.txt) format prior to upload.

Check that the Merchant SKU is valid and entered correctly.

Amazon now accepts inventory templates in Excel format. You no longer have to save your inventory template as a text file before uploading it.

This product is missing package weight information in Seller Central. Ensure that field is present in product template; review and update information for this product by clicking on the Edit and More Details button in your Manage Inventory page. The required field for Small and Light programme is weight (not ‘item weight’ or ‘shipping weight’). The weight field needs to be included in your inventory template and filled out.
This product is missing package dimensions information in Seller Central. Please make sure that the field is present in product template; review and update information for this product by clicking the Edit and More Details button in your Manage Inventory page. Package Dimensions, Length, Width, Height is the required field for the Small and Light programme (not ‘item dimensions’). The package dimensions field needs to be included in your inventory template and filled out.
Adult products are not eligible for the Small and Light programme. For more information on the programme’s product eligibility requirements, refer to FBA Small and Light.

Warranties are not eligible for the Small and Light programme. For more information on the programme’s eligibility requirements, refer to FBA Small and Light.
There are {nonUnoInventory} units of existing inventory for this offer. You can have a maximum of 30 inventory units in the existing FBA network prior to enrolling into Small and Light. Please either sell through the excess ({excessNonUnoInventory}) units or remove them before enrolling this offer. You may also create a new offer (Merchant SKU) and resubmit the product for enrolment. A new Merchant SKU can be created on the product search page. Only limited amounts of inventory of existing offers in standard FBA can be converted to the Small and Light programme. If your inventory (including created shipments) exceeds that limit, please follow the suggested instructions. Once enrolled in Small and Light, the limit no longer applies and you can send in more inventory to Small and Light fulfilment centres
Used products are not eligible for the Small and Light programme. For more information on the programme’s eligibility requirements, refer to FBA Small and Light.

The customer restriction on this product is ineligible for Small and Light programme. For more information on the programme’s eligibility requirements, refer to FBA Small and Light.

The Small and Light programme is not available in the selected marketplace.

Your account is not eligible for the Small and Light programme due to issues related to recent customer complaints and/or listing problems. If you have any further questions, contact Selling Partner Support. You can reapply to Small and Light again after making additional sales without complaints, listing problems or issues with inventory shipped to the fulfilment centre.
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