Listed below are upcoming changes to Amazon’s programme policies.
We are updating the Amazon Renewed programme terms to introduce multiple cosmetic grades for Wireless (such as smartphones and smartwatches) and Personal Computer (such as laptops, tablets, and desktop PCs) product categories. Selling Partners can create offers on the same Renewed ASIN under three distinct cosmetic conditions: 1) Grade 1 - Excellent condition (former Amazon Renewed single grade), 2) Grade 2 - Good condition, and 3) Grade 3 - Acceptable condition.
Effective May 26, 2022, these changes will apply to all the sellers who use the services or features covered by the Amazon Renewed programme terms on Amazon.co.uk, Amazon.de, Amazon.fr, Amazon.it, Amazon.es, Amazon.nl and Amazon.se.
An English version with changes highlighted is available at the programme policy link. Courtesy translations will be published on Seller Central on May 26, 2022. Your continued use of Selling Services after March 26, 2022, constitutes your acceptance of the changes.
If you have questions, reach out to Selling Partner Support.
Effective May 19, 2022, bladed articles which require age verification under the new Offensive Weapons Act 2019, including kitchen knives and chef’s knives, will no longer be permitted to list on Amazon.co.uk through seller-fulfilled orders. For a full list of age-restricted bladed articles, go to Listing guidelines for bladed products.
We are making changes to our programme policies that apply to all sellers who use the services or features covered by these policies.
Click the hyperlink added to each programme policy below to view the upcoming changes that are highlighted in the English PDF document. Translations will be published on Seller Central on the effective date of policy roll out.
Effective March 31, 2022, we are also introducing the following new programme policy that is applicable to Amazon.co.uk, Amazon.de, Amazon.fr, Amazon.it and Amazon.es:
This list is only a summary of the updates. For better understanding, we encourage you to review the updated programme policies carefully.
If you have questions, contact Selling Partner Support.
Effective March 11, 2022, we are not accepting registrations from Russia or Belarus. For more information, see Countries accepted for seller registration.
Effective January 17, 2022, all wand massagers and kegel/ben wa balls will be classified as adult products. These items will continue to be available for sale and discoverable to all customers searching for them within their current listing category. For more information, review the updates to the Adult products policies & guidelines that will go into effect on January 17, 2022.
The following change will enter into effect on January 20, 2022.
We are updating the guidance on title requirements of Jewellery policy page. In the case of plated jewellery, the title must clearly state it is plated, if it does not meet the minimum percentage of the relevant precious metal required to be labelled as such. This change is required to avoid possible customer confusion in respect of the product description.
We are making changes to our programme policies that apply to all sellers who use the services or features covered by these policies.
The following changes will enter into effect on 13 January 2022:
We are updating the Customer returns for international sales policy. As previously stated from 5 October 2021, all MFN Selling Partners that sell on the European stores Amazon.co.uk, Amazon.de, Amazon.fr, Amazon.it, Amazon.es, and fulfil customer orders from abroad, are required to provide Amazon with a default domestic return address for items under GBP20, Euro 25 or otherwise offer Returnless Refunds for return requests that fall under Amazon’s return policy.
In particular, we now clarified in our policy that this policy applies also in respect to items equal to GBP20 or Euro 25 and that shipping charges are not considered for calculating whether a return item meets the threshold (GBP20 or Euro 25). We consider the product price only (including VAT).
Please review the updated programme policy carefully. A version in track changes of the Customer Returns for International Sales is available in English.
The following changes will enter into effect on 30 November 2021:
The following changes will enter into effect on December 15, 2021:
The following changes will enter into effect on January 10, 2022:
This list is a summary of the changes, so we encourage you to review the updated programme policies carefully.
An English version with changes highlighted is available for each programme policy at the corresponding link. Courtesy translations will be published on Seller Central on the effective date.
If you have questions, contact Selling Partner Support. Your continued use of Selling Services after the respective date of effectiveness constitutes your acceptance of the changes.
We are adding a Carrier and tracking information requirements policy that applies to Fulfilment by Amazon (FBA) shipments to fulfilment centres.
Starting on 1 November 2021, FBA sellers will be required to enter the carrier name and tracking information, if a carrier provides it. Submit carrier and tracking information before a shipment is received at a fulfilment centre. This change doesn’t apply if you use the Amazon Partnered Carrier programme or Amazon Global Logistics, because we generate tracking for you.
We are making changes to our programme policies that apply to all sellers who use the services or features covered by these policies.
Effective 5 October 2021, if you fulfil customer orders sold on Amazon.co.uk from outside the UK, we request that you offer either Returnless Refund or provide a Domestic return option for items and orders under GBP20 (including VAT and shipping charges), as part of our Selling on Amazon Returns policy.
Where you have provided a return address in the UK, we will generate a prepaid return label, which the customer can use to return the items. To set your UK default return address, access the Seller Account Information Page. Go to Settings > Account Info. In the Shipping and Returns Information section, click on Return Address, and then provide with the appropriate address. If you do not provide Amazon with a default return address in the UK, for items and orders under GBP20, Amazon will automatically issue the customer a refund on your behalf where return requests fall within the scope of the Amazon Return policy, without requiring the customer to return the item to you (Returnless Refund). This change will help to simplify and standardise the returns process for customers and selling partners for low-cost items, where international labels are generally more expensive than the cost of the item.
If you do not have a UK default return address, our International Returns provider on the Solution Provider Network may be able to help. The above policy will also apply to Amazon.de, Amazon.fr, Amazon.it and Amazon.es for all items and orders under €25 (including VAT and shipping charges).
This is a summary of the changes, so we encourage you to review the updated and new programme policies carefully. A version in track changes of the Customer Returns for International Sales is available here in English, German, French, Italian and Spanish.
Effective September 8, 2021, the Intellectual Property policy page will be updated to include Geographical Indications. A Geographical Indication right enables those who have the right to use the indication to prevent its use by a third party whose product does not conform to the applicable standards. We could remove offers that are not compliant with Art. 103, paragraph 2 of Regulation (EU) No 1308/2013 of the European Parliament and of the Council of December 17, 2013, establishing a common organisation of the markets in agricultural products.
We are making changes to our programme policies that apply to all sellers who use the services or features covered by these policies.
We are updating our Valid Tracking Rate (VTR) policy.
The following changes will enter into effect on 9 August 2021:
(i) for all packages with a value less than £5, including delivery charges, use a tracked delivery service that provides at least one carrier scan; and
(ii) for all packages with a value equal to or greater than £5, including delivery charges, use a fully tracked delivery service that provides at least two carrier scans (including a delivery scan/attempt).
We also remind you of the following change as previously announced:
A version in track changes of the updated VTR policy per store is available here in English, German, French, Italian and Spanish.
We are making changes to our programme policies that apply to all sellers who use the services or features covered by these policies.
Effective 9 August 2021 all seller fulfilled offers on Fashion items will feature a free return message and sellers will no longer be able to deduct the return shipping fee for Fashion items listed under Clothing, Shoes, Jewellery and Watches in the UK. To learn more about this, go to Free returns of Fashion items for seller fulfilled orders Help page here.
The following changes will enter into effect on 5 July 2021:
We are updating our Return policies to improve the customer return experience for non-Prime items. We request all selling partners with a UK default return address to either offer prepaid return labels for a tracked ship method (domestic only) or returnless refunds for customer return requests that fall within the scope of the Amazon Return Policy. All selling partners with a UK default return address will automatically be enrolled into the Amazon Prepaid Return Label (APRL) feature. Once APRL is enabled, all customer initiated returns requested through the Online Return Centre (ORC) that fall within the scope of the Amazon Return policy will be automatically authorised and will have a tracked Prepaid Return Label issued on your behalf through Buy Shipping Services, provided there is coverage by any of the third-party shipping service providers that support returns through Buy Shipping Services. Currently, Hermes and Royal Mail are the integrated third-party carriers that support returns within the UK. By using Buy Shipping Services through APRL, you agree to the participating service providers’ terms and conditions, in addition to Amazon’s Buy Shipping Services terms and conditions:
The carrier rates for customer returns are pre-negotiated for this service by Amazon. For more information, go to Shipping costs for seller fulfilled returns. We only send you return requests that are outside of Amazon’s policy or exempt from this requirement for manual review. All customer initiated return requests that fall outside the scope of the Amazon Return Policy or items exempted from APRL feature will be sent to you for manual review and authorisation.
A version in track changes of our Return policy is available here in English. If you have questions, contact Selling Partner Support. Your continued use of Selling Services after the respective date of effectiveness constitutes your acceptance of the changes.
The following changes will enter into effect on 27 April 2021:
A version in track changes of the FBA lost and damaged inventory reimbursement policy is available here in English, German, French, Italian and Spanish.
A version in track changes of the FBA Subscribe & Save policy is available here in English, German, French, Italian and Spanish.
A version in track changes of the Amazon Renewed Programme Terms is available here in English, German, French, Italian and Spanish.
The following change will enter into effect on 30 June 2021, for Amazon.co.uk, Amazon.fr and Amazon.es, while on 26 July 2021, for Amazon.it:
A version in track changes of the Maintain enrolment in Seller Fulfilled Prime policy is available here in English, French, Italian and Spanish.
We remind you of the following change entering into effect on 19 April 2021, as previously announced:
This is a summary of the changes, so we encourage you to review the updated and new programme policies carefully.
If you have questions, contact Selling Partner Support. Your continued use of Selling Services after the respective date of effectiveness constitutes your acceptance of the changes.
The following change will enter into effect on 19 March 2021:
Effective 1 January 2021, we are making some updates to our programme policies.
We are updating the Amazon Business invoicing policy to reflect the addition of a free automated solution, for selling partners who do not have an obligation to register for VAT in the EU or the UK, to comply with the Amazon Business invoicing policy. The new solution will automatically generate a receipt by Amazon on behalf of selling partners for all of their orders, and will make the receipts directly available to customers via their Amazon account.
We are also updating the Amazon marketplace fair pricing policy to provide more examples about pricing practices that harm customer trust with reference to delivery fees.
Additionally, we are updating the programme policies listed below, to reflect certain changes related to the new trading relationship between the UK and the EU, changes in laws in the UK following Brexit, and to consolidate and clarify certain provisions regarding tax. We have also clarified your obligations to provide us with certain business details that may affect tax calculations on Amazon fees and, where applicable, on your transactions.
The following programme policies are being updated on the above basis:
Finally, we are also updating the content listed below within the overall Product Guidelines programme policy, to reflect regulatory changes for product compliance related to Brexit:
An English version with changes highlighted is available for each programme policy at the corresponding link. Courtesy translations in German, French, Italian, Spanish, Dutch and Swedish will be published on Seller Central on 1 January 2021.
If you have questions, contact Selling Partner Support. Your continued use of Selling Services after 1 January 2021, constitutes your acceptance of the changes.
We are making changes to our programme policies that apply to all sellers who use the services or features covered by these policies.
The following changes will enter into effect on 14 December 2020:
This is a summary of the changes, so we encourage you to review the updated and new programme policies carefully.
A redlined version of the FBA Subscribe & Save is available here in English, French, Italian and Spanish.
We have also updated our Intellectual Property Policy to clarify how you should indicate the compatibility of your products with a product of a different brand, for example, a charging cable that works with a specific brand of phone. If you list such products, please review your product titles for compliance with the new recommendations for the way it should be written to indicate compatibility.
A redlined version of the updated Amazon Intellectual Property Policy is available here in English, German, French, Italian, Spanish and Dutch.
If you have questions, contact Selling Partner Support. Your continued use of Selling Services after the respective date of effectiveness constitutes your acceptance of the changes.
We are making changes and additions to our programme policies that apply to all sellers who use the services or features covered by these policies.
The following changes will enter into effect on 30 September 2020:
The following changes will enter into effect on 15 October 2020:
This list is a summary of the changes, so we encourage you to review the updated and new programme policies carefully.
A redlined version of the Supply Chain Standards page is available here in English, German, French, Italian, Spanish and Dutch.
A redlined version of the Selling on Amazon Fee Schedule (NL Amazon site) is available here in English, German, French, Italian, Spanish and Dutch.
If you have questions, contact Selling Partner Support. Your continued use of Selling Services after the respective date of effectiveness constitutes your acceptance of the changes.
We are making changes and additions to our programme policies that apply to all sellers who use the services or features covered by these policies.
Effective 3 November 2020, our Communication Guidelines are being updated with additional information related to Buyer-Seller messages. See the updates here.
The following changes will enter into effect on 30 September 2020:
Lastly, we are also incorporating our long-standing policies on Marketplace Fair Pricing and Intellectual Property into our programme policies. Their content and scope of application remains unchanged.
This list is a summary of the changes, so we encourage you to review the updated and new programme policies carefully.
A redlined version of the Pan-European FBA programme policy is available here in English, German, French, Italian and Spanish.
A redlined version of the ASIN creation policy is available here in English, German, French, Italian, Spanish and Dutch.
If you have questions, contact Selling Partner Support. Your continued use of Selling Services after the respective date of effectiveness constitutes your acceptance of the changes.
We are making some changes and additions to our programme policies that will go into effect on 12 July 2020, and apply to all sellers who use the services or features covered by these policies.
Changes to existing programme policies:
New programme policies:
This list is a summary of the changes, so we encourage you to review the updated and new programme policies carefully.
A redlined version of the Monitor your account health policy is available here in English, German, French, Italian, Spanish and Dutch.
A redlined version of the Amazon Vine terms and conditions is available here in English, German, French, Italian and Spanish.
A redlined version of the Category, Product and Content Restrictions policy is available here in English, German, French, Italian, Spanish and Dutch.
If you have questions, contact Selling Partner Support. Your continued use of Selling Services after 12 July 2020, constitutes your acceptance of the updated programme policies.
We are making some changes to the following programme policies:
These changes will enter into effect in 15 days, i.e., 15 June 2020.
The above list doesn’t include all of the changes, so please review the updated programme policies carefully.
A redlined version of Selling Policies and Seller Code of Conduct is available here in English, German, French, Italian, Spanish and Dutch.
A redlined version of VAT Agreement is available here in English, German, French, Italian, Spanish and Dutch.
A redlined version of EU VAT Services Online Agreement is available here in English, German, French, Italian and Spanish.
A redlined version of FBA Subscribe & Save is available here in English and German. (changes effective for amazon.co.uk and amazon.de only)
A redlined version of Amazon Renewed Global Quality Policy is available here in English, German, French, Italian and Spanish.
If you have questions, contact Selling Partner Support. Your continued use of Selling Services after 15 June 2020, constitutes your acceptance of the updated programme policies.
We are making changes to the Amazon Business invoicing policy. From 20 March 2020, the Amazon Business invoicing policy will no longer allow you to use the Buyer-Seller Messaging Service to provide invoices and credit notes to Amazon Business customers.
Business customers have indicated that they prefer to be able to download invoices from their account rather than receiving them as email attachments. To ensure the best customer experience, you will be required to provide downloadable invoices and credit notes via the VAT Calculation Service or by uploading them on Seller Central - either manually via Manage Orders or automatically through a third-party solution.
We are making some changes to the following programme policies:
These changes will enter into effect in 15 days, i.e., 17 March 2020.
We ask you to review the updated programme policies carefully.
A redlined version of Monitor your account health is available here in English, German, French, Italian, Spanish and Dutch.
A redlined version of Trademark usage guidelines is available here in English, German, French, Italian, Spanish and Dutch.
If you have questions, contact Selling Partner Support. Your continued use of Selling Services after 17 March 2020, constitutes your acceptance of the updated programme policies.
We are adding the Amazon Vine Agreement to the Programme Policies page on 4 December 2019. You can access a copy here.
Amazon Vine can help you to generate insightful and trustworthy customer reviews for your products. The programme is open to selling partners with a registered brand.
Go to the help page for more information.