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This article applies to selling in: United Kingdom

Manage your compliance (MYC)

If you list products on our store, you must comply with all federal, state, provincial, territorial, and local laws and our policies applicable to those products and product listings. This includes providing required product safety and compliance documentation.

How to navigate to the Manage your compliance dashboard

  1. In Seller Central, select the Performance tab, and choose Account Health.
  2. On the Account Health Dashboard, you will see a section titled Manage your compliance. Click on Product Compliance Requests. This will take you to the Manage your compliance dashboard.
  3. On the Manage your compliance dashboard, you will see requirements for each product in a single view based on the specific country information for your listing. You can see the specific requirements for the product in the Compliance requirements column, and the status of submission for that compliance requirement in the Approval status column. You can add documents or appeal a documentation request. If you have already submitted documentation for a specific product and the approval status is approved for the requirement(s), you can click on the View compliance button for details of the submission.

Once you have submitted compliance documentation or an appeal, you will be able to view the status of your submission or appeal by product on the Manage your compliance dashboard via the approval status column for the product. You may also click the View compliance button for the product to take you to a more detailed view of the product requirements and submission status.

If your document submission is not approved or your appeal is declined by Amazon, click the View compliance button for the product in the Manage your compliance dashboard view to be taken to the compliance requirements main view. Here, you will see detailed rejection reasons and instructions for next steps in your submission.

Add documents or appeal a documentation request for a single product


  1. Click on the Add/appeal compliance button in the row for the product that you want to act upon. This will take you to the Add compliance page.
  2. On the Add compliance page, you will see the specific compliance documentation requirements in tabs at the top of the compliance requirements main view. Select the requirement that you would like to add documents for or appeal. It also provides the description of the requirement and the current approval status of that requirement.

Add required compliance documentation


  1. Click Provide Documents. You will see each of the required documents based on product and country.
  2. Upload documents to fulfil the requirement by either dragging and dropping them into the upload box, or by browsing and selecting the files to upload. You can upload a maximum of ten files for a required compliance document. To delete a document you have uploaded, click on the trash can icon next to the document in the upload box.
  3. If you wish to add information related to the requirement, use the comment box at the bottom of the page to add comments.
    Note: This is limited to 350 characters.
  4. Once you have uploaded all of your documents and added any comments, click the Submit for approval button. Your submission will be sent for review.

Appeal a compliance documentation request


  1. Click Appeal Request.
  2. Select the appropriate Appeal reason from the drop-down menu.
  3. If you have a supporting document for your appeal, upload it in the upload box.
  4. If you wish to add information related to the appeal, use the comment box at the bottom of the page to add comments.
    Note: This is limited to 350 characters.
  5. Once you have uploaded your document and added any comments, click the Submit for approval button. Your submission will be sent for review.

Add documents or appeal a documentation request for multiple products


  1. On the Manage your compliance dashboard, check the checkbox for each of the products that you want to add documents or appeal a documentation request for.
  2. At the top of the product requirement table, you will see an Action selected products button become active and you will see the number of selected products displayed. When you click the Action selected products button, you will see the following two options:
    1. Provide same documents or appeal: This option is to provide the same documents or appeal a documentation request for all of the products you selected at the same time. If you select this, on the next page, you will see all of the items you selected at the top of the page. Beneath the products, you will see a list of the Compliance Requirements in tabular format. Select the tab for the requirement that you want to act upon.
    2. Provide unique documents or appeal: This option is to provide unique documents or appeal for each individual product you selected. If you select this, you will be taken to a tabular view of each of the products you selected on the dashboard. Select the product that you would like to add compliance documents for, or appeal.

Add required compliance documentation


  1. Click Provide Documents. You will see each of the required documents based on product and country.
  2. Upload documents to fulfil the requirement by either dragging and dropping them into the upload box, or by browsing and selecting the files to upload. You can upload a maximum of ten files for a required compliance document. To delete a document you have uploaded, click on the trash can icon next to the document in the upload box.
  3. If you wish to add information related to the requirement, use the comment box at the bottom of the page to add comments.
    Note: This is limited to 350 characters.
  4. Once you have uploaded all of your documents and added any comments, click the Submit for approval button. Your submission will be sent for review.

Appeal a compliance documentation request


  1. Click Appeal Request.
  2. Select the appropriate Appeal reason from the drop-down menu.
  3. If you have a supporting document for your appeal, upload it in the upload box.
  4. If you wish to add information related to the appeal, use the comment box at the bottom of the page to add comments.
    Note: This is limited to 350 characters.
  5. Once you have uploaded your document and added any comments, click the Submit for approval button. Your submission will be sent for review.
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