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This article applies to selling in: United Kingdom

COVID-19: Important information on your seller-fulfilled items

We are closely monitoring the developments of COVID-19 and its impact on our customers, selling partners and employees. Although customers can continue to purchase online, these purchases could be subject to restrictions and, depending on your carrier, your shipments could be slowed down. Note that we may temporarily increase the standard transit time and thereby extend the delivery promise. This will affect only the delivery promises that customers see on the Amazon website and not the handling time in your Seller Central account.

Frequently asked questions

How should we handle a situation in case our Seller Fulfilled Prime (SFP) carrier doesn't pick up goods and we still have orders?

On the first day your SFP carrier is unable to pick up your Amazon Prime orders, you can ship those orders with an alternative carrier, if available. As soon as you know your SFP carrier is unable to pick up from your location, you need to disable the Prime badge or shift your ASINs to a non-Prime template. Once your offers are non-Prime, you can ship with any carrier that is still able to pick up from your location.

How can I manage SFP returns now? Should I use pre-printed labels of other carriers inside the package, or should I communicate to customers to wait with returns until DPD shops open again?

Due to the closure of many DPD shops in Germany, we will allow all Seller Fulfilled Prime users to provide customers with return labels of other carriers (for example DHL, Evri, or any other available carrier) who can still ship returns for our Prime customers. This is a one-time exception, which is only effective as long as DPD shops are closed.

Should I start to ship products throughout any available carrier if I was only using Fulfilment by Amazon (FBA) until now?

We leave this decision to the business owner. If you want to use Merchant Fulfilled Network (MFN), see the following instructions in the link below:

Can sellers still add new MFN products regardless of the category?

Yes, they can. Sellers should check with their available carriers in case there are carrier restrictions.

How do I manage a demand spike?

You can set a Prime order limit or disable the Prime badge. You should set a reasonable limit of Prime orders that your business can manage, allowing you to maintain a high quality Prime service in addition to maintaining your store metrics. You can change your daily order limit value at any time. Once your daily order limit has been reached, the Prime badge will be disabled on your ASINs. The Prime badge will be restored after you reach your order cut-off time. If you are unable to fulfil confirmed SFP orders, please cancel the orders and promptly inform the customers.

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