Troubleshoot inventory file upload errors

If you receive any errors after you have uploaded an inventory file, refer to the processing report to obtain more information about each error. We recommend that you open your inventory file and processing report side by side so that you can determine which fields in your inventory file have resulted in upload errors.

To download and review processing reports, see Review a processing report

1. Confirm that the EAN/UPC is valid (check its validity with an online check digit calculator).
2. If the EAN/UPC begins with a leading zero (e.g. 013803156881), format the standard product ID column to ensure that the leading zero will not be removed after you have entered the EAN/UPC.
3. If you received a product identifier exemption in a certain category, refer to the email you received when you were granted the exemption for instructions on how to use the exemption.

For more information, visit: Inventory file upload FAQ