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    📊 UK Sellers: What's Your Biggest Listing Challenge Right Now?
    by Seller_xkwDczt8sPSmx
    Amazon replied

    Hello Sellers,

    Whether you're managing a handful of products or thousands of SKUs, listing issues can quietly eat into your sales. We want to hear directly from you about what's causing the most friction.

    Share Your Experience

    • Which listing issues are taking up most of your time right now — suppressed listings, catalogue conflicts, image rejections, or something else entirely?
    • Have you found a workaround or tool in Seller Central that's made managing listings easier?
    • If you could fix one thing about the listing process on Amazon.co.uk, what would it be?

    Your responses help us understand where sellers need more support and better resources. Reply with your answers below — the more specific, the more useful for the community.

    Helpful Resources

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    Click and drop - tracking not updating
    by Seller_sdShH07kFKGiJ

    Having an issue with amazon and click and drop. When manifested as end of day the ebay orders are updating with dispatched and the tracking and the amazon sales don't. Has anyone faced this?

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    Account-wide Catalog/Backend Issue – Unable to Convert ANY Listing from FBM to FBA, All FBA Inventory Becomes Stranded
    by Seller_aFpnW1tBihqzZ
    Amazon replied

    Hello Amazon Moderators,

    I am requesting your assistance because I believe my account is experiencing a backend catalog or technical issue that Seller Support has been unable to resolve.

    This problem affects my entire account, not just one ASIN.

    The issue:

    I cannot convert any FBM listing to FBA.

    Every attempt to convert a listing fails.

    Existing FBA inventory becomes Stranded Inventory.

    The issue affects listings created through both Seller Central and Flat Files, so it is not related to a specific upload template.

    Troubleshooting already completed:

    Relisted the affected listings.

    Cleared browser cache.

    Used different browsers and devices.

    Created new listings.

    Followed every troubleshooting step provided by Seller Support.

    Contacted Account Health Support.

    Nothing resolved the issue.

    One of the Seller Support agents investigated and replied that my ASIN was Inactive (Closed) and specifically confirmed that this is a Catalog-level issue, not a browser or user issue. They also suggested relisting and checking the seller_suggested_asin attribute, but the problem still persists.

    Because every product in my account is affected, I believe this is an account-wide backend issue rather than a listing issue.

    I kindly request that an Amazon Moderator review this case and escalate it to the Catalog Technical Team or Engineering Team for a backend investigation.

    Has anyone experienced a similar account-wide issue where all FBM to FBA conversions fail and FBA inventory becomes stranded?

    Any assistance or escalation would be greatly appreciated.

    Thank you.

    id

    12952061072

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    EU marketplaces — has the "Other" carrier option been removed from the ship-confirm drop-down?
    by Seller_lkYIo9A81ZFCc

    Hoping someone else can confirm they're seeing this. Across our EU marketplaces, the "Other" option has disappeared from the carrier drop-down when marking orders as shipped. We ship most of our orders via Landmark Global and Direct Link, and neither is in the integrated carrier list — so "Other" was the only way we could confirm shipment with the right carrier.

    With it gone, our only options are to leave orders unconfirmed or pick a carrier that never touched the package, which would put false tracking on customer orders. Neither works for us.

    A few questions for the group:

    • Is anyone else on the EU marketplaces suddenly missing the "Other" carrier option?
    • If you ship with a non-integrated carrier (Landmark Global, Direct Link, or similar), how are you confirming shipment now?
    • Has anyone found a workaround, or heard whether this is a bug vs. an intentional change?

    For context, we're a cross-border seller and our carriers do provide valid, scannable tracking — we just need a field to record it in. (I know VTR rules for cross-border EU orders changed in Jan 2025, so I'm not looking to dodge tracking — I literally can't enter our carrier anymore.)

    Anyone from Amazon able to weigh in on whether "Other" is coming back? Thanks in advance.

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    Refunded Easy Ship orders.
    by Seller_9WpKepNkIQmK9

    Where can we locate a list of orders where buyers have been refunded by Amazon for lost / damaged Easy Ship orders?

    Thanks

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    UPS carrier option missing when confirming shipments (FBM Orders)
    by Seller_RpBrc77kI4OpS

    Hi everyone,

    Amazon Case ID: 12956743262 (for Amazon Team)

    We are currently unable to confirm some Amazon FBM Orders because UPS is not available as a carrier option in the shipment confirmation/carrier dropdown.

    UPS is the correct carrier for these orders, and we have the tracking details available. However, because UPS is not appearing in the carrier list, we are unable to submit the shipment confirmation with the correct carrier information.

    Could anyone please confirm if this is a known Amazon issue or if UPS has been temporarily removed from the available carrier options? Also, is there any recommended workaround from Amazon to correctly confirm UPS shipments while the carrier option is missing?

    We have tried the following methods to upload the tracking IDs:

    1. Bulk upload via Manage Order Related Reports.

    2. API upload.

    3. Manual update.

    Unfortunately, none of these methods have worked. We are unable to select UPS as the carrier, and the bulk upload option is not updating the tracking IDs.

    This issue is not limited to a single order; it is affecting all of our orders. We have currently placed our European Marketplaces on hold (Vacation Mode) due to the lack of a resolution.

    Thank you.

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    Suspected Buyer Fraud - Multiple business account placing same order with same PO in 2-3 minute window
    by Seller_SAGnvMfXJSemm

    I am urgently reporting a high-risk pattern of suspicious activity involving multiple Amazon Business accounts placing orders for our same ASIN within a 2–3 minute window. We suspect those orders are scam/bots. All orders from business account have same PO invoice number. We have to reach out to the forum. Because we tried to contact an associate, and the webpage is down saying chat not avaliable right now.

    All orders are currently in Pending status and we suspect bot activity. The key concern is that multiple distinct business accounts are all using the exact same Purchase Order (PO) number: PQ51852. All orders were placed in rapid succession within minutes of each other via FBA on Amazon.co.uk. Our products are primarily purchased by families as gifts, making this level of business account activity highly suspicious. The affected orders are: 205-1831247-8897940 (17:11 BST), 205-9611002-4447525 (17:07 BST), 205-6989212-2145962 (17:05 BST), 205-7389193-8823545 (17:03 BST), 205-2254656-5904318 (17:01 BST), and 205-9439906-7153922 (16:58 BST) — all placed today 09/07/2026.

    All orders are currently showing "Awaiting payment verification." Therefore we cannot see the identity or address of the business buyer(s) but we suspect scam, I am requesting urgent investigation into this suspected fraudulent/bot activity and guidance on next steps. Because as I said above unfortunately chat to an associate service seems down now and cannot be opened.

    I attached a screenshot below..

    Thank you so much @Seller_XUNeUuvrQDpgP @Seller_b2AIUT8dwcS0Z@Seller_8hQgfj6OVZYse@Seller_NsKjQqJ8b47IS @Seller_Udi0JNbTrsmUV @Seller_mIRnuhdx7l5sN

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    Returns process becoming farcical on Amazon
    by Seller_jucuK4xvuHzTF

    A customer placed a single order containing multiple items, all of which were shipped together in one parcel. However, Amazon generated a separate prepaid return label for each individual item instead of a single label for the whole order.

    When I opened a SAFE-T claim to recover the unnecessary postage costs, explaining that we had been overcharged for multiple return labels, the claim was denied with the reason: "I was over-charged for the label."

    This means we have been charged over £12 in shipping costs for a single customer return that should only have required one prepaid label.

    Situations like this inevitably increase sellers' operating costs, and those costs ultimately contribute to higher prices for customers. It is one of the reasons prices on Amazon are increasing faster than on many other online retail platforms.

    2 votes
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