Hello all,

Amazon has flagged my account for "fradulent activity" and will de-activate it in 14 days unless I identify myself. They've provided a link to an identity verification but every time it says the same thing:

"We apologise for the inconvenience. It seems that you may not be eligible to participate in the virtual identity verification at this time.

Please check the latest performance notification to confirm you have the correct link to the video verification

[link] - (i replaced the link here with link just incase its a personalised link rather than a generic one)

Please try refreshing your browser page or clearing your browser cache and cookies before clicking on the link to see if that resolves the problem.If the issue persists, please contact Amazon Seller Support with any error messages that you see, so we can assist with your request."

I've now contacted seller support 4 times, twice via email and twice via the live phone call option. On both phone calls the support staff opened a ticket and said they would direct my concern to the appropriate team, however it has taken them an entire week to get back to me which has cut the 14 day window in half. Furthermore their email only resent me the EXACT SAME link and generic information on how to verify.

Does anyone have any advice on what to do? Is there a non-generic support system I can appeal to in order to verify my details? I am fully ready and willing to do so but the link simply is not working.