Hello Amazon Seller Community and Moderators,
I am seeking moderator assistance regarding an account suspension that remains unresolved despite our verification being successfully completed.
Case ID: 13215446132
Seller Central currently clearly shows:
“Verification Completed Successfully – Your information has been verified successfully.”
We also received a Performance Notification on 26 August 2026 confirming:
“Your information is verified – Start selling on Amazon now.”
and:
“Your Selling on Amazon payment account has been activated.”
However, our Seller Central account still shows “Suspended” / “Your account has been deactivated.”
This issue has been ongoing for months. We have contacted Seller Support repeatedly, and the case has been escalated to internal teams several times, but nothing has changed and we have not received a clear explanation of what is still blocking the account.
Since verification has already been completed successfully, could an Amazon moderator please review Case ID 13215446132 and help determine:
What exactly is still keeping the selling account suspended?
Is there any outstanding restriction, enforcement or requirement?
If nothing is outstanding, is this a synchronization/technical issue between the completed verification and the account status?
Can this be escalated to the appropriate internal team for manual reactivation?
We do not need to restart the verification process. We need to identify the specific reason the account remains suspended after successful verification and what action, if any, is required from us.
We have been trying to resolve this for months, so any moderator assistance in getting this reviewed by the appropriate team would be greatly appreciated.
Thank you.