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📣 Tell the Team: Navigation in the New Seller Central
par Seller_xkwDczt8sPSmx
Amazon replied

Hello Sellers,

If you've been moved to the new Seller Central, you're probably still getting used to where everything lives. Your feedback has been loud and clear, and the team building this experience wants to hear more.

Starting today, we're launching a series where the team building the new Seller Central hears directly from you, area by area. We'll follow up regularly with what's been changed based on your input.

How this works:

  • Each post focuses on one area of the new Seller Central
  • The team responsible for that area reads every response
  • We'll publish regular "✅ You Spoke, We Built" updates showing what changed because of your feedback

🗣️ First up — Navigation. Tell the team in the replies below:

  • What can't you find in the new Seller Central?
  • What's taking more clicks than it used to?
  • What do you need quick access to that you can't find now?

The team building navigation and discoverability reads every response here. Your feedback directly shapes what gets improved next.

In the meantime, here are some recent improvements designed to help you find what you need:

1. Site Map — You can now access a full site map showing every tool in the new Seller Central, organised by workspace. Find it two ways: in the navigation menu, or at the bottom of any page in the footer.

2. Breadcrumbs — Every sub-navigation page now shows your path at the top of the screen (e.g., Products > Manage Products > Manage A+ Content), so you always know where you are and can navigate back quickly.

3. Tooltips — You'll find tooltips throughout the new Seller Central that help you connect familiar tools to their new locations. If you're looking for something that's been renamed or moved (for example, "Catalogue" is now under "Products," "Inventory" is now under "Supply Chain," and tools like Vine and A+ Content live under their parent workspaces Marketing and Manage Products), hovering over menu items will show you where things landed.

4. Bookmarks (coming soon) — Within the next two weeks, you'll be able to bookmark any page in the new Seller Central for one-click access to the tools you use most. Stay tuned for the latest and greatest on our "✅ You Spoke, We Built" posts coming in the next couple of weeks.

Based on feedback we've already received:

  • Many of you told us CTRL+Click (or using right-click and opening an experience in a new tab) wasn't working to open links. This has been implemented across the menu and workspaces, and is rolling out to remaining areas.

Next up in this series: Action Centre. Stay tuned — and in the meantime, tell us what you need below. 👇

2 votes
12 votes
318 vues
23 réponses
Dernière activité
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Driving Licence Does Not Show Citizenship Information
par Seller_lyUF34znaGncK

I'm trying to go through this ID verification that a lot of people are struggling with.

I submitted my driving licence and got a message back that it was rejected because it does not show citizenship information.

What info are they after? It says UK licence at the top and a Union Jack. What else should it have?

(My passport is out of date and I don't fancy paying £192 for a new one on fast-track.)

Thanks.

0 vote
0 vote
16 vues
2 réponses
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Royal Mail Saturday orders for Sunday Delivery
par Seller_bx6vAhtZzaoiu

HI,

How do we opt out of premium delivery options without affecting our PRIME status? We have gone from 1 or 2 Royal Mail orders on a Saturday for a Monday delivery to 50 Royal Mail orders every Saturday for Sunday(next day).

This was never an option before, and now it is affecting our overall performance because orders are not being received in time by the end customer in time due to Royal Mail delivery performance.

We have configured Saturday as our Prime weekend operating/delivery day and Sunday as the non-operating/non-delivery day. This has never changed for 3 years.

0 vote
0 vote
13 vues
0 réponse
Dernière activité
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Hi everyone,

I've had an active Amazon Seller account for over 2 years and recently received an Identity Verification request. The notification doesn't specify exactly what is required, so I've submitted all relevant documents.

However, every submission is rejected within about 5 minutes with a generic response and no explanation of what is missing or incorrect.

I've already checked that my name, address, and documents are accurate, current, and clearly uploaded.

Has anyone experienced this before? How did you find out what the actual issue was, and how can I get the Verification Team to provide specific feedback or perform a manual review?

Any advice would be greatly appreciated. Thanks!

0 vote
0 vote
34 vues
3 réponses
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Wrong item review
par Seller_yabbkUTrL64xK

I have been left a bad review but it is clear buyer has mixed up items the review is for something completely different! How do i get help.

0 vote
0 vote
10 vues
2 réponses
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Hello Amazon Seller Community and Moderators,

I am seeking moderator assistance regarding an account suspension that remains unresolved despite our verification being successfully completed.

Case ID: 13215446132

Seller Central currently clearly shows:

“Verification Completed Successfully – Your information has been verified successfully.”

We also received a Performance Notification on 26 August 2026 confirming:

“Your information is verified – Start selling on Amazon now.”

and:

“Your Selling on Amazon payment account has been activated.”

However, our Seller Central account still shows “Suspended” / “Your account has been deactivated.”

This issue has been ongoing for months. We have contacted Seller Support repeatedly, and the case has been escalated to internal teams several times, but nothing has changed and we have not received a clear explanation of what is still blocking the account.

Since verification has already been completed successfully, could an Amazon moderator please review Case ID 13215446132 and help determine:

What exactly is still keeping the selling account suspended?

Is there any outstanding restriction, enforcement or requirement?

If nothing is outstanding, is this a synchronization/technical issue between the completed verification and the account status?

Can this be escalated to the appropriate internal team for manual reactivation?

We do not need to restart the verification process. We need to identify the specific reason the account remains suspended after successful verification and what action, if any, is required from us.

We have been trying to resolve this for months, so any moderator assistance in getting this reviewed by the appropriate team would be greatly appreciated.

Thank you.

0 vote
0 vote
5 vues
0 réponse
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Missbrauch melden geht nicht
par Seller_fTXNjyndV4stU

Der Käufer hat zunächst behauptet keine Lieferung erhalten zu habe, nachdem die Sendungsverfolgung erwähnt wurde, hat er behauptet, den falschen Artikel bekommen zu haben.

Jetzt hat er einen A-Z Garantieantrag gestellt, obwohl ich genau den bestellten Artikel geliefert habe.

Der Chat von Amazon hilft nicht weiter, Safe-T geht nicht. Können so Typen wirklich machen, was sie wollen?

0 vote
0 vote
6 vues
0 réponse
Dernière activité
user profile
AMAZON PROFESSIONAL SERVICES
par Seller_s2MMasVXVv9IK

[Moderator Edit: removed personal solicitations]

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0 vote
8 vues
0 réponse
Dernière activité

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