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Hello Sellers,

Prime Day returns this June, and we're dedicating the entire month of May to helping you prepare. Our Ask Amazon series this month is focused entirely on Prime Day readiness, covering the topics you've told us matter most.

🗓️ Save the Date: Join our Ask Amazon session on May 27th - Amazon partner teams will be answering your Prime Day readiness questions across Ads, Listings, Returns, and more.

Welcome to Part 2 of our Prime Day Readiness listing series! In Part 1, we covered the fundamentals of listing creation. Now let's take your listings from good to great with optimisation strategies that help customers find and choose your products.

Think of it this way: listing creation gets you on the shelf — listing optimisation puts you at eye level. And during Prime Day, you want every advantage you can get.

🔍 Search Optimisation

If customers can't find your product, they can't buy it. Search optimisation ensures your listings appear when Prime Day shoppers are looking for what you sell.

  • Understand how Amazon's search algorithm matches customer queries to your listing
  • Ensure your title, bullet points, and backend keywords work together
  • Focus on relevance — the more accurately your listing matches customer intent, the better it performs

Full guide: Optimise Your Product Discoverability

🔑 Keywords & Search Terms

Your backend search terms are a powerful (and often underutilised) tool for discoverability.

  • Stay within the 250-byte limit — if you exceed this, none of your search terms will be indexed
  • Include synonyms, abbreviations, and alternate names
  • Use all lowercase — no punctuation needed
  • Separate words with spaces
  • Don't repeat words already in your title or brand name
  • Never include competitor brand names or ASINs
  • No need for stop words such as "a," "an," "and," "by," "for," "of," "the," or "with"

Full guides: Use Search Terms Effectively

🎬 Product Videos

Video brings your product to life in ways that images and text simply can't. Customers who watch product videos are more likely to convert — and Prime Day shoppers are looking for confidence before they buy.

  • Demonstrate your product in action
  • Highlight key features and benefits visually
  • Show scale, texture, and real-world use cases
  • Keep videos concise and focused

Full guide: Upload and Manage Product Videos

✨ A+ Content

A+ Content (formerly Enhanced Brand Content) lets brand-registered sellers create rich, visually engaging product descriptions with custom layouts, images, and comparison charts.

  • Tell your brand story with enhanced visuals
  • Use comparison charts to help customers choose between your products
  • Highlight key differentiators that don't fit in bullet points
  • A+ Content can help increase conversion rates and reduce returns

Full guide: A+ Content Overview

🌐 Optimise Product Discovery

Beyond search, there are additional ways to help customers discover your products across Amazon's ecosystem.

  • Ensure your products are properly categorised
  • Use all available listing fields to maximise visibility
  • Consider how customers browse (not just search) for products like yours

📖 Full guide: Optimise Product Discoverability | Increase Sales

🚀 Quick Action Checklist

✅ Audit your backend search terms — are you using all 250 bytes?

✅ Upload at least one product video for your top-selling ASINs

✅ Create or refresh A+ Content for brand-registered products

✅ Review your product categorisation for accuracy

✅ Remove any competitor brand names from your search terms

Up Next: In Part 3, we'll show you how to use Amazon's AI-powered tools — including Rufus insights, Seller Assistant, and listing change reviews — to analyse and improve your listings with less effort.

Share Your Experience

Optimisation is where good listings become great ones. Tell us:

  • Which strategy has had the most measurable impact on your conversion rate — search terms, A+ Content, or video?
  • Have you discovered a backend keyword approach that improved your discoverability?
  • What's one optimisation mistake you made early on that you'd warn other sellers about?

Practical tips from sellers who've tested these strategies are invaluable. Share what worked for you.

Have questions? Comment them below.

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DD+7 policy - missing payment disbursement
di Seller_vPTlUYc5NALmW
Amazon replied

Have only recently been moved onto the DD+7 policy but was expecting to be able to disperse my first 3 payments today but still zero funds available.

1) first order was on 5 May, delivered 8 May, expected disbursement 15 May

2) second & third orders were on 6 May, delivered 8 May, expected disbursement 15 May

Is there any obvious reason for the payments not to be showing as available for disbursement for today?

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Hi all,

I’ve been experiencing an issue with Amazon Buy Shipping and Royal Mail Special Delivery for over a year now, and despite multiple support cases, it has never been properly resolved.

In most cases:

I am unable to purchase Royal Mail Special Delivery via Buy Shipping

(The option is greyed out)

The reason appears to be incorrect EDD (Estimated Delivery Dates) calculated by Amazon.

Even now, looking at Buy Shipping:

Royal Mail Special Delivery (Guaranteed 1pm) shows the same EDD as RM48 / 2nd Class services

This makes no sense, as SD is a next-day guaranteed service

Because of this, the system blocks the option completely

This creates a serious issue:

I can meet next-day delivery requirements

But Amazon prevents me from buying the correct service

I’ve raised multiple cases over the past year, but responses have been: generic, not addressing the root cause or simply incorrect.

Question:

Has anyone managed to resolve this?

Or is this a known issue with Amazon’s EDD calculation for Royal Mail services?

@Seller_Udi0JNbTrsmUV @Seller_ZyGdB49sb7An4 @Seller_XUNeUuvrQDpgP @Seller_j9Bd91CW3ZVpr

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Oversold FBM
di Seller_5Mq3s02Onc4iS
Amazon replied

Hello,

It appears Amazon oversold an FBM line. I had twelve copies of an old title that sold out in about 30 mins, however I received 13 orders for this title, so I had to cancel one, now with negative feedback.

Is it possible for Amazon to oversell on FBM inventory? Is there anything I can do about the negative feedback?

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Our 1 day Premium Shipping is showing to buyers for delivery on Tuesday. It should be showing as delivery tomorrow. Template is set up correctly, all metrics are perfect for Premium and OTDR for account is 100% and hasn't been lower than 98.6% this calendar year. Regular shipping not showing any delivery padding.

Had a premium sale on Tuesday (14th) that was showing correctly from our end so I assume was showing correctly to the buyer.

Tried to open a seller support case and no matter how I phrased things, it kept trying to get me to give an order ID and select which out of VTR, ODR, or OTDR it was affecting, which has nothing to do with this so I can't even open a case about it.

I think I need Mod help on this one, but if anyone has a way I can work around the support case issues to open one, I'd appreciate it.

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Hi,

Hoping there's some tech genius that has figured this out, we do quite a bit of FBM and even though customers do leave instructions for delivery and we can see it on the order exports we don't get those details on the output onto our 4x6 labels (using a Zebra GK420D).

Tried various Print settings in Veeqo but not having any joy. Hand written notes on the label isn't professional!

Thanks for reading!

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late delivery and refunds
di Seller_N0kQDKMgwda6y

Hi, just a quick question if anyone knows the answer. I posted off a book ten days ago. Today I get a message, its not arrived. (Well, I think we all know that it probably has )

But while I am writing a response, please give it till the 20th as it says on my seller dashboard. I get a refund request.

So, will Amazon pay it straight away ? It looks as if they will. Even though its not technically overdue yet.

regards

Wobble

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Evri Adjustments
di Seller_GQKCCA2YYjfOb

Hi

have had 1494 adjustments and a charge of £1916.84 applied to my account for evri adjustments on 25/26 April. I can see the individual adjustmets for each order but dont know how to look at the carrier vs my postage option to see if there is a variance...does anybody know?

the adjustments are clearly wrong and cover pretty much every transaction for weeks on end through March. My weights and sizes are well within limits so I know the issue is not mine

TIA

john

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