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Hi sellers,

Prime Day returns this June, and we're dedicating the entire month of May to helping you prepare. Our Ask Amazon series this month is focused entirely on Prime Day readiness, covering the topics you've told us matter most.

🗓️ Save the Date: Join our Ask Amazon session on 27 May - Amazon partner teams will be answering your Prime Day readiness questions across Ads, Listings, Returns, and more.

_____________________________________

Prime Day is one of the biggest shopping moments of the year. Whether you sell home goods, beauty, electronics, or everyday essentials, the right advertising strategy before the event can significantly impact your results. This post walks you through how to prepare your campaigns before Prime Day, which starts now!

📊 Quick Poll: Are your campaigns ready for Prime Day? Comment on the post!

  • Already prepared → Click 👍
  • Still planning → Click 👎

Preparation is everything, so before running ads on Prime Day, we want to make sure you are set up for success with the following best practices:

🛍️ Optimize Your Product Pages

Strong product pages help shoppers find relevant information fast and influence purchase decisions. Here's how to strengthen yours:

  • Create clear and focused titles and bullets: Have concise titles to help shoppers quickly understand your product. Additionally, aim for three plus bullet points that focus on key benefits that matter most to shoppers.
  • Feature high-quality images: Include at least four photos showing your product from multiple angles to help shoppers make confident purchase decisions. Use lifestyle images to demonstrate your product in real-world settings.
  • Add A+ content: Available to brands enrolled in Amazon Brand Registry, A+ content lets you describe your product features with enhanced images, text placements, and stories.
  • Prioritize products with deals or coupons: Combining deals with advertising helps shoppers discover and purchase your products more easily.
  • Highlight strong performers: Review recent sales to identify products with consistent results. Items showing strong engagement leading up to Prime Day may continue to resonate during the event.
  • Plan for inventory and profitability: Consider advertising products with excess inventory while maintaining focus on items with healthy ACOS (advertising cost of sales — the percentage of sales spent on ads).

🎯 Build Your Campaign Strategy

Combining multiple targeting types creates a balanced strategy for Prime Day and year-round.

  • Start automatic targeting early: Launch Sponsored Products automatic campaigns at least 6 weeks before Prime Day to discover new shopping patterns and keywords.
  • Build manual targeting campaigns: Use high-performing search terms from your automatic campaigns and bid on them competitively as exact match (ads show only for that specific search term).
  • Add negative keywords: Review your search term reports and add negative keywords (terms you don't want your ads to appear for) to focus spend on the most relevant searches.

Explore Amazon Ads targeting strategies for more details.

💰 Set Your Bids and Budget

With your product selection and targeting in place, bid optimization becomes essential for high-traffic events.

  • Use schedule-based bid and budget rules: Automatically adjust your bids and budgets during peak shopping hours when conversion rates may be higher.
  • Shift budgets to top performers: Move spend from lower-performing campaigns to your best-performing ones for maximum impact.

Visit the bids and budgets guide to learn more.

💡 Key Insight

Advertisers saw a 16% increase in sales using Sponsored Ads during Prime Day, compared to average category growth.*

🤝 Let's Talk

What's your Prime Day advertising strategy this year? Share your tips or questions in the comments. Your insights could help a fellow seller. 👇

*Amazon internal data, worldwide. Results are based on past observations and may not indicate future performance.

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We sent 4 boxes to FBA Germany via. DPD and all the 4 boxes were delivered. While the contents of 3 boxes were received in full, Amazon's responses are basically the same copy & paste version.

___________________

We're denying your reimbursement claim for the following units because we didn't receive all expected quantities when compared to your shipping plan:

*** Removed ASINs and the quantities to maintain confidentiality****

We must be able to confirm receipt of specific items and quantities against your shipping plan. Proof of delivery only confirms that the carrier made a delivery at our fulfillment center and isn't confirmation that Amazon received the exact items and quantities stated in your shipping plan.

We recommend that you work with your carrier and/or third-party logistics (3PL) on these discrepancies and ensure that you have appropriate insurance for future shipments. Many carriers and 3PLs assume limited liability for damage or loss in transit.

If you need more details for this shipment, view the Shipment summary, Contents tab in Seller Central.

__________________

This is neither "lost in transit" case nor "few units missing from the box" case. But the contents of an entire box. Strangely they are not denying the box was delivered, but essentially claiming (not openly though) that the box was delivered empty.

Can someone help with this? Perhaps a mod here can help in this case, please.

Thanks

Jake

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LTL Pallet Shipments to LBA8
de Seller_CKiUkG1VxYwMM
Amazon replied

Has any FBA seller successfully had their LTL Pallet Shipment delivered & processed to Amazon LBA8 in last few weeks. As per our own experience, we have sent our first shipment to LBA8 last month on 9th April and delivered to LBA8 on 16th April but still not processed and all future shipment creations are now showing LBA8 as well which does not help.

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My urgent inventory discrepancies are affecting all my products:

Problem: My backend shows that all inventory is in Amazon fulfillment centers, but the fulfillment system shows a quantity of 0 available for all ASINs.

Impact: Buyers cannot purchase the products—the items disappear from the cart due to being out of stock.

Request: Please investigate why the inventory shows in the warehouses but does not appear as available for sale, and decide how to restore product availability.

Urgency: High—affecting all sales

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FBA Stock sold as FBM?
de Seller_hdiripuJCUx8L
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I've just had two sales on some stock I'm selling and under my 'ORDERS' I'm meant to be shipping these items out myself, I've sent over my products to Amazon warehouse for the FBA service and when I went to check the listing it says clearly this listing is FBA..

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No recommended pack groups
de Seller_i38MVIJDH23AY

Is anyone else having an issue where the recommended pack groups are not available?

They keep coming and going today and I can't work out why.

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Hi everyone,

I’m looking for urgent advice because this has caused a serious financial loss to my business and it feels extremely unfair and disproportionate.

Amazon appears to have removed my Featured Offer eligibility because of a self-fulfilled order issue. The issue is that self-fulfilled orders make up around 0.2% of my business, while around 99.8% of my orders are FBA.

I had one late self-fulfilled order out of 19 FBM orders, which pushed my late dispatch/shipping rate slightly over the required threshold because the sample size is so small.

As a result, Amazon has not only removed Featured Offer eligibility from my FBM listings, but they appear to have turned off Featured Offer eligibility across all of my FBA listings as well.

This is the part I really do not understand. The issue relates to one FBM order from a tiny sample size, yet my FBA listings are now being affected even though they are fulfilled by Amazon and make up almost my entire business.

To try and fix this, I have already:

Removed/inactivated all FBM listings

Shipped the most recent FBM order the same day it was paid for

Stopped using FBM so the issue cannot continue

Continued fulfilling almost all orders through FBA

Has anyone else had Featured Offer eligibility removed from their FBA listings because of a very small FBM late dispatch issue?

Is there anything else I can do to get Amazon to review this urgently and restore Featured Offer eligibility on my FBA listings?

The impact is extremely serious because this is causing major financial loss, and it feels very unfair that my entire FBA business is being affected by one late self-fulfilled order.

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I am posting this to formally bring to the attention of the Amazon Seller Support management team an ongoing issue that has remained unresolved for over five weeks, despite multiple contacts with support, specialist teams, and the Managing Director's office.

I am requesting that a senior Amazon team member reviews this case and provides a direct resolution.

Case references

Case ID: 12306588222 — opened 1 April 2026

Case ID: 12470043372 — opened 27 April 2026

Despite the above cases being open, the following has occurred:

  • I was initially told my units were in a temporary location and to wait 14 business days. I waited over 25 days — no change.
  • I was told my disposal settings were not enabled. I enabled them as instructed and was promised disposal within 12 hours. Nothing happened.
  • I was then told the case was escalated to a specialist team. Still no resolution.
  • I confirmed with support that my units are stored at an accessible fulfilment centre — not a temporary location — meaning the original reason for the delay no longer applies.
  • I am unable to create a manual disposal order through Seller Central — the system does not allow it.
  • I have escalated to the Amazon UK Managing Director's office twice and received only generic automated responses with no follow-up.

This issue is directly impacting my business. My listings cannot be converted, my rankings have declined, and I am losing sales every day this remains unresolved.

I am not looking for another acknowledgement or a request to wait further. I am requesting a concrete resolution from a senior team member who has the authority to action this disposal directly.

I trust that Amazon's management team will treat this with the urgency it deserves.

@Seller_t9kvdr2yixQej @Seller_z3k8APxGfbQEK @Seller_j9Bd91CW3ZVpr @Seller_XUNeUuvrQDpgP @Seller_PIHyltK09pbl3 @Seller_gAhPNiLrkfTcr @Seller_fgtTzyHQfOM1x @Seller_mIRnuhdx7l5sN @Seller_Huz6FT08OxHAR @Seller_hnDMgUKxMh1V4 @Seller_Udi0JNbTrsmUV

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