Obtenha mais de 42 mil libras em incentivos potenciais ao começar a vender com a Amazon. Saiba como
Obtenha mais de 42 mil libras em incentivos potenciais ao começar a vender com a Amazon. Saiba como
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    Product Spotlight: Seller Assistant. Try, Explore, and Share Feedback for a chance to win a £100 Gift Card!
    de Seller_dpJ77kRWnnEqt
    Amazon replied

    The wait is over! Our Seller Forums Product Spotlight is here! 🎉 We're inviting sellers of all experience levels to take part in our Forums sweepstakes by trying Seller Assistant and sharing their experience. Your feedback could not only help us improve the tool but also help a fellow seller discover something new.

    Here are a few things you can ask Seller Assistant:

    • "Help me review my account health."
    • "I'm trying to sell in [category]. What are the selling requirements and approval steps I need to complete?"
    • "Can you review my listing and make recommendations in bullet points?"

    How to participate:

    1. Start exploring Seller Assistant or find it in Seller Central by selecting the ✨ AI icon in your search bar.
    2. Try one of the prompts above (or explore on your own!).
    3. Reply to this post sharing what you tried, what worked well, or what you'd improve.

    Want to show us how it went? Drop a screenshot of your conversation using the image icon (📷) in the reply box. Supported formats: JPG or PNG, up to 4MB.

    10 winners will be randomly selected to receive a £100 Amazon gift card.

    We're accepting responses on this thread only from now until 08/17. We will notify the potential prize winners via their Seller Central account and post the winner's usernames on Forums. NO PURCHASE NECESSARY. Limit one entry per person. See Official Rules for details.

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    Account still inactive after successful verification
    de Seller_PwLTOyxa5Cpfk
    Amazon replied

    Hello Amazon Support, my account is currently showing as active, but it is still appearing as inactive/reactive on my end. I have also successfully completed the video verification process, and the verification was successful. I kindly request you to review my account status and update it accordingly, as my account should now be fully active. Please let me know if any additional information or action is required from my side. Thank you for your assistance.

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    No response from emails
    de Seller_iCKgE5N9hULae
    Amazon replied

    We are trying to get our account reactivated due to verification issues. Not our issue, we have submitted the correct information but Amazon will not accept.

    We keep getting automated replies and need a human to explain the issues to.

    We are a hospice charity and depend on these funds. It has been deactivated since March.

    I need help in getting someone from Amazon to actually contact me.

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    Amazon Ireland ERN Requirement
    de Seller_nRMj8HUYgoByM

    Hi everyone,

    We are currently receiving a “Complete your priority actions” alert in Account Health requesting packaging compliance information / an ERN for the Irish marketplace.

    We have investigated this with our supplier and were advised that an ERN is only mandatory where more than 25 tonnes of packaging are placed on the Irish market annually. We are well below this threshold.

    We also contacted the relevant ERN authority directly and were advised that, based on our circumstances, an ERN is not required from our side.

    However, after raising this with Amazon Seller Support, the specialist advised that Amazon still requires compliance information to be submitted in order to clear the Account Health alert.

    Amazon suggested the following options:

    1. Obtain written legal confirmation that we fall below the applicable threshold and are considered a non-producer under Irish legislation.

    2. If we are a non-producer, obtain our supplier's ERN and submit this under Account Health > Regulatory Compliance > Submit compliance information, selecting “I am not a producer.”

    3. Alternatively, register with Repak and obtain our own ERN.

    Our concern is that if we are legally below the registration threshold and have already been advised that we do not require an ERN, it seems unreasonable to register solely to satisfy an Amazon system requirement.

    Has anyone else selling on Amazon Ireland encountered this issue while being below the 25-tonne threshold?

    If so:

    • Were you able to clear the Account Health alert by selecting “I am not a producer” and providing your supplier's ERN?

    • Did Amazon accept written confirmation that your business was below the threshold?

    • Were you ultimately required to register with Repak despite not being legally required to hold an ERN?

    Any experience or guidance from sellers who have successfully resolved this would be greatly appreciated.

    Thank you.

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    DISTURBING: Coordinated Negative Product Review Attack – Evidence of Review Manipulation
    de Seller_gQuCom4Q23frj
    Amazon replied

    Hi Amazon Moderators,

    I’m hoping a moderator can review and urgently escalate Case ID: 13151886352.

    I believe there is substantial evidence that my ASIN has been targeted by a coordinated negative review attack.

    Seller Support has responded by telling me to submit removal requests through Feedback Manager. This is incorrect, these are product reviews, not seller feedback, so Feedback Manager is not the appropriate reporting mechanism. More importantly, the evidence submitted in the case warrants a proper investigation into potential review manipulation.

    The pattern I have identified

    The suspicious orders were all placed on: 18/06/2026

    The associated negative product reviews were then posted the very next day: 19/06/2026

    In addition:

    • The delivery postcodes associated with these orders are all located within approximately a 300-metre radius of each other.
    • Multiple orders therefore appear to have been placed at essentially the same time, within an extremely small geographical area, followed by negative reviews the following day.
    • I subsequently found posts in a local Facebook group from recipients at these addresses.
    • The residents stated that they had received packages at their addresses, but the names on the packages were not people who lived at those addresses.
    • The recipients themselves expressed concern on Facebook about receiving packages addressed to unknown individuals at their homes.
    • Screenshots of these Facebook posts and the supporting evidence have been attached privately to Case ID 13151886352.

    I am deliberately not publishing customer names, addresses or order numbers on the public forum. Amazon can see all of this information within the case.

    The case evidence includes:

    Review Name | Review Date | Review Link | Order Number | Order Date | Customer Order Name | Customer Address

    It also contains the supporting screenshots and the Facebook group evidence.

    The combination of:

    same order date (18/06) → same review date (19/06) → addresses clustered within ~300 metres → names apparently not belonging to residents → actual residents independently reporting the unexpected packages on Facebook

    appears highly unusual and, in my view, provides strong grounds for Amazon to investigate whether these orders and reviews are connected.

    I want to stress that I am not asking Amazon to remove legitimate negative reviews simply because they are negative. I am asking Amazon to investigate what appears to be coordinated review manipulation and take appropriate action if the activity violates Amazon's policies.

    Could one of the Amazon forum moderators please review Case ID 13151886352 and escalate the evidence to the appropriate Reviews / Community / Abuse investigation team, rather than directing me to Feedback Manager?

    I am happy to provide any further evidence privately if required.

    Thank you.

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    Supply Chain Verification on an ASIN I permanently discontinued
    de Seller_zFu1oCtz2mNgv

    Hello everyone,

    I’m looking for advice from experienced Amazon sellers who may have faced a similar situation.

    I purchased 70 units of ASIN B0BT87WKYK from a third-party supplier in November 2025. I submitted the supplier’s invoice and other available documentation when Amazon requested it, but Amazon repeatedly rejected the invoice during an IP-related review.

    Amazon then provided an acknowledgment option stating that I did not have the required documentation and that I would not relist or sell this ASIN again. I accepted that acknowledgment, the IP violation was subsequently removed from my Account Health, and I permanently stopped selling this ASIN and deleted the listing.

    Approximately five months later, Amazon requested supply-chain documentation for the same historical ASIN again. I explained that this was a single purchase of 70 units, that all units had already been sold, that I had permanently discontinued the ASIN, and that I was no longer sourcing or selling this third-party branded product.

    Amazon has now deactivated my account based on the supply-chain concerns relating to this historical transaction.

    My question is:

    Has anyone experienced a similar situation where Amazon first allowed the seller to acknowledge an IP documentation issue and discontinue an ASIN, but months later used the same historical ASIN for supply-chain verification and account deactivation?

    I understand that Amazon has the right to verify product authenticity and supply-chain documentation. My concern is whether an old, discontinued ASIN involving only 70 units should result in account-level deactivation when the seller has already stopped selling the product and has moved to their own-brand products.

    I would really appreciate hearing from anyone who has successfully resolved a similar case, particularly through Seller Support, Account Health, or Amazon mediation.

    Thank you.

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    Amazon holding £7k after linked-account ban ??
    de Seller_rE0tcFZincn9l

    Amazon holding £7k after linked-account ban ??

    Amazon banned my account around May for being linked to another banned account.

    Amazon is currently holding approximately £7,000 of my funds and has not paid me anything. This might not be a lot to some but is a lot to our business.

    Their email says:

    “All funds will be held in your account until the matter is resolved.”

    I'm approaching the 90-day mark on 18 August.

    Has anyone here actually had Amazon release their money after a linked-account deactivation? How did you get it back?

    At this stage my confidence in Amazon is low so anyone have any advice on how to get my money back. They have no right to keep my money.

    Do I ?

    Send a Letter Before Claim?

    Contact a specific Amazon legal/payments department?

    Use Amazon's dispute process?

    Take Amazon to court?

    Get a solicitor involved?

    Any advice would be appreciated.

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    Can not Withfraw money, Your Amazon seller account has been placed under temporary review. While your account is under review, funds will remain in your account, but you will not be able to receive any disbursements during the review over £400k
    de Seller_81OVwLfe5VJ9K
    Amazon replied

    Your Amazon seller account has been placed under temporary review. While your account is under review, funds will remain in your account, but you will not be able to receive any disbursements during the review period in accordance with section 2 of the Amazon Business Solutions Agreement.

    This amount may change depending on your account status. At any time, you can confirm the balance owed on your account by checking the Seller Central Payment Report. For more information, go to the Funds disbursement eligibility policy. Take the actions below to reactivate your disbursements.

    Why did this happen?

    We are taking this action because we received customer complaints that products did not accurately match their descriptions on your product detail pages. This violates our Selling policies and seller code of conduct, which requires all product detail pages to accurately represent the items being sold. To learn more, review our “Seller Code of Conduct” policy.

    We leveraged a combination of automated means and expert human review to identify this issue and make this decision.

    After this we submitted detailed plan of action after speaking multiple times with seller support and accepted amazons terms and conditions again.

    Any help will be helpful to expediate the process

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