நீங்கள் அமேசானுடன் விற்பனையைத் தொடங்கும்போது £42K க்கு மேல் சாத்தியமான சலுகைகளைப் பெறுங்கள். எப்படி என்பதை அறிக

English
விரும்பிய மொழியைத் தேர்ந்தெடுக்கவும்

செல்லர் ஃபோரம்கள்

ஃபோரம்கள்முகப்பு விவாதங்கள்குழுக்கள்

சமீபத்திய கலந்துரையாடல்கள்

பரிந்துரைக்கப்பட்டது

சமீபத்திய செயல்பாடு

சமீபத்தில் உருவாக்கப்பட்டது

அதிகம் பார்க்கப்பட்டது

அதிகம் வாக்களிக்கப்பட்டது

சமீபத்திய கலந்துரையாடல்கள்

பரிந்துரைக்கப்பட்டது

சமீபத்திய செயல்பாடு

சமீபத்தில் உருவாக்கப்பட்டது

அதிகம் பார்க்கப்பட்டது

அதிகம் வாக்களிக்கப்பட்டது

கம்யூனிட்டி மேனேஜரால் பின் செய்யப்பட்டது

Seller_dpJ77kRWnnEqt

∙2 வாரங்களுக்கு முன்பு

Seller_xhlOs17PxOz6E

∙5 நாட்களுக்கு முன்பு

Seller_d5fR37XEoE2Dy

∙5 நாட்களுக்கு முன்பு

Seller_726inaJGhvJSN

∙4 நாட்களுக்கு முன்பு

Seller_zP4Nq3aS3XyXm

∙5 நாட்களுக்கு முன்பு

Seller_MvKAfOAQN0zam

∙4 மணிநேரத்திற்கு முன்பு

Seller_6HXPDZ2n6YG3n

∙4 நாட்களுக்கு முன்பு

Seller_dpAadXRDNfjX1

∙6 மணிநேரத்திற்கு முன்பு

வகை வாரியாக உலாவவும்

சமீபத்திய கலந்துரையாடல்கள்

பரிந்துரைக்கப்பட்டது

சமீபத்திய செயல்பாடு

சமீபத்தில் உருவாக்கப்பட்டது

அதிகம் பார்க்கப்பட்டது

அதிகம் வாக்களிக்கப்பட்டது

சமீபத்திய கலந்துரையாடல்கள்

பரிந்துரைக்கப்பட்டது

சமீபத்திய செயல்பாடு

சமீபத்தில் உருவாக்கப்பட்டது

அதிகம் பார்க்கப்பட்டது

அதிகம் வாக்களிக்கப்பட்டது

கம்யூனிட்டி மேனேஜரால் பின் செய்யப்பட்டது

Seller_dpJ77kRWnnEqt

∙2 வாரங்களுக்கு முன்பு

Seller_xhlOs17PxOz6E

∙5 நாட்களுக்கு முன்பு

Seller_d5fR37XEoE2Dy

∙5 நாட்களுக்கு முன்பு

Seller_726inaJGhvJSN

∙4 நாட்களுக்கு முன்பு

Seller_zP4Nq3aS3XyXm

∙5 நாட்களுக்கு முன்பு

Seller_MvKAfOAQN0zam

∙4 மணிநேரத்திற்கு முன்பு

Seller_6HXPDZ2n6YG3n

∙4 நாட்களுக்கு முன்பு

Seller_dpAadXRDNfjX1

∙6 மணிநேரத்திற்கு முன்பு

அடிக்கடி கேட்கப்படும் கேள்விகள்

கம்யூனிட்டி கைடுலைன்கள்

வெளியீட்டுக் குறிப்புகள்

பயன்பாட்டு நிபந்தனைகள்

தனியுரிமை அறிவிப்பு

செல்லர் கருத்துக்களுக்கான தனியுரிமை அறிவிப்பைப் பார்க்கவும்

தவறான பயன்பாட்டைப் புகாரளித்தல்

செல்லர் ஃபோரம்களுக்கு வரவேற்கிறோம்

வகை வாரியாக உலாவவும்

சமீபத்திய கலந்துரையாடல்கள்

பரிந்துரைக்கப்பட்டது

சமீபத்திய செயல்பாடு

சமீபத்தில் உருவாக்கப்பட்டது

அதிகம் பார்க்கப்பட்டது

அதிகம் வாக்களிக்கப்பட்டது

கம்யூனிட்டி மேனேஜரால் பின் செய்யப்பட்டது

Product Spotlight: Seller Assistant. Try, Explore, and Share Feedback for a chance to win a £100 Gift Card!

இவர் எழுதியது Seller_dpJ77kRWnnEqt

2 வாரங்களுக்கு முன்பு

The wait is over! Our Seller Forums Product Spotlight is here! 🎉 We're inviting sellers of all experience levels to take part in our Forums sweepstakes by trying Seller Assistant and sharing their experience. Your feedback could not only help us improve the tool but also help a fellow seller discover something new.

Here are a few things you can ask Seller Assistant:

"Help me review my account health."
"I'm trying to sell in [category]. What are the selling requirements and approval steps I need to complete?"
"Can you review my listing and make recommendations in bullet points?"

How to participate:

Start exploring Seller Assistant or find it in Seller Central by selecting the ✨ AI icon in your search bar.
Try one of the prompts above (or explore on your own!).
Reply to this post sharing what you tried, what worked well, or what you'd improve.

Want to show us how it went? Drop a screenshot of your conversation using the image icon (📷) in the reply box. Supported formats: JPG or PNG, up to 4MB.

10 winners will be randomly selected to receive a £100 Amazon gift card.

We're accepting responses on this thread only from now until 08/17. We will notify the potential prize winners via their Seller Central account and post the winner's usernames on Forums. NO PURCHASE NECESSARY. Limit one entry per person. See Official Rules for details.

2 வாக்குகள்

4 வாக்குகள்

646 வியூக்கள்

45 பதில்கள்

சமீபத்திய செயல்பாடு9 மணிநேரத்திற்கு முன்பு

Another Customer Review Removed!!! Amazon Support Say They Cannot Help

இவர் எழுதியது Seller_xhlOs17PxOz6E

5 நாட்களுக்கு முன்பு

I’m looking for advice from other sellers who may have experienced something similar.

I had 2 Vine reviews on one of my USB-C cables, and 1 of those Vine reviews has now been removed.

I have also had multiple reviews removed from another USB-C cable listing with 4 variations.

I initially received 10 Vine reviews across the 4 variations. After some initial sales, I ran a voucher promotion which resulted in roughly a 5x increase in sales. I then ran Sponsored Ads for most of the following two months and also used Amazon’s "Request a Review*"feature.

I subsequently noticed that multiple reviews had disappeared.

I contacted Amazon's Live chat who gave me a email to contact regarding this issue but received a generic response that didn’t resolve the issue. I then contacted Live Chat several times. Eventually, Support explained that Amazon’s automated system cannot distinguish between legitimate traffic generated through Amazon’s own tools, such as Sponsored Ads and vouchers, and potentially fraudulent traffic.

I was told that because my sales increased significantly after using these tools, the automated system had apparently flagged my USB-C cables for 60 days**, resulting in a number of reviews being removed.

Support said they could see what had happened but could not help or escalate it because there was no option available to them to do so.

I completely understand Amazon’s need to prevent review manipulation, but it seems concerning if legitimate sales generated through Amazon’s own advertising and promotional tools can contribute to an automated flag and legitimate reviews being removed.

Has anyone else experienced this, and has anyone managed to get Amazon to manually review or restore reviews removed in this situation?

I'm honestly losing patience with this now, and after investing heavily in advertising to build these products, I'm seriously considering stop selling on amazon if this cannot be resolved

0 வாக்குகள்

27 வியூக்கள்

6 பதில்கள்

சமீபத்திய செயல்பாடுஒரு நாள் முன்பு

Amazon incorrectly refunded customer £560 for 1 parcel missing from a 16 parcel order. Customer kept all 15 parcels and also had full refund.

இவர் எழுதியது Seller_d5fR37XEoE2Dy

5 நாட்களுக்கு முன்பு

I need urgent help with a recent A-Z claim against us which resulted in a substantial and clearly incorrect seller funded refund.

Amazon approved a claim for a 16 parcel order of which 15 were delivered. The customer never claimed all 16 were missing, just 1. However they have been refunded for the entire order and our appeal with proof of this has been denied.

Order ID: 204-4729189-2318743

Seller Support Case ID: 13133252652 / 13154677422

Refund: £559.84 seller-funded

Correct disputed amount: £34.99

The order consisted of 16 separately tracked boxes of LVT flooring with a total value of £559.84.

The customer raised an A-to-z claim stating: “I ordered 16 pks but only received 15.”

They also messaged us on Amazon to say they got 15 parcels but one was missing in transit.

The customer therefore explicitly acknowledged receiving 15 of the 16 boxes.

Our courier admitted loss of the 1 parcel. However before we could offer a refund or a replacement the customer had filed an A-Z incorrectly for all 16 parcels (despite in their own claim comments admitting they got 15).

Fifteen separate tracking numbers show delivery on 29 July 2026 at 14:12 and signed receipt.

Only one parcel was not delivered and was subsequently confirmed lost by the courier.

We have never disputed the customer’s entitlement to a refund for that one missing box. Its value is £34.99.

However, the customer selected 16 of 16 units when submitting the claim and Amazon refunded the entire £559.84 order.

As a result, the customer has retained 15 delivered boxes worth £524.85 AND received a refund for those same 15 boxes.

We appealed and supplied:

• Customer acknowledgement that 15 of 16 boxes were received

• 15 separate tracking numbers confirming delivery

• Signed proof of delivery with GPS confirmation

• Delivery photograph

• Courier evidence showing only 1 parcel was missing

During the appeal, Amazon requested information from the customer. The customer did not respond. The appeal was subsequently CLOSED and the full £559.84 seller-funded refund remained in place.

Seller Support has now advised that the claim cannot be reopened or appealed and that Amazon cannot reverse the excess refund without the customer’s consent.

We have been instructed to contact the customer and ask them voluntarily to authorise reversal of £524.85.

This leaves us in an extremely unfair position. The buyer’s own statement and the carrier evidence both establish that 15 boxes were delivered.

Yet because the buyer has not responded, they are currently retaining both the £524.85 worth of delivered goods and the corresponding refund.

We respectfully request that an Amazon moderator review this case and, if possible, escalate it to the appropriate A-to-z or specialist team.

We are NOT requesting reversal of the £34.99 refund for the genuinely missing parcel. We are requesting reimbursement of the £524.85 that was refunded for 15 separately tracked parcels which were delivered, acknowledged as received and retained by the buyer. Can an Amazon moderator please assist with escalating this for manual review? Thank you.

@Seller_nEEe7zUuNBBx9 @Seller_FJwyF3iu5qxUY @Seller_Rv3kmJHEUMGJH @Seller_8hQgfj6OVZYse @Seller_GEZPMc4CeQfh6 @Seller_dnxnrsZIeTNo3 @Seller_hnDMgUKxMh1V4 @Seller_xkwDczt8sPSmx @Seller_FJMRkAyEboZYQ @Seller_5zI0wsS66MHFL

0 வாக்குகள்

47 வியூக்கள்

4 பதில்கள்

சமீபத்திய செயல்பாடு10 மணிநேரத்திற்கு முன்பு

Buy Shipping Query - SAFE_T Claim denied, but I have included the correct proof.

இவர் எழுதியது Seller_726inaJGhvJSN

4 நாட்களுக்கு முன்பு

Can someone please clarify as I feel like I'm going in circles - a customer is refunded due to "order not received" . The item was dispatched on time, using Amazon's Buy Shipping, but there was a delay with the courier after it had left us, and was then delivered a few days after the due date, but the customer had been refunded in the meantime - are we covered when filing a SAFE-T claim? They denied it, and said we shipped late, we didn't I included screenshots each time they denied it and finally they said they "stand by their decision".

I was under the impression, reading the help pages, that by using Buy Shipping we were covered and would be refunded as long as we had dispatched the item on time?

0 வாக்குகள்

11 வியூக்கள்

3 பதில்கள்

சமீபத்திய செயல்பாடு6 மணிநேரத்திற்கு முன்பு

incorrect / malicious review about shipping time

இவர் எழுதியது Seller_zP4Nq3aS3XyXm

5 நாட்களுக்கு முன்பு

Hi everyone,

please help me, Amazon is my sole source of income and best listing just got a 1 star review that decreased demand 90%, and its got absolutely nothing to do with me.

The review: "Order running 5 days late, no good at all, going to cancel or return" 1 star

Firstly, the order shipping has nothing to do with me, thats amazon, also the unit was shipped out the same day it was ordered and the review was also written the same day it was ordered. Im not sure if this person is talking about a different product (not mine) that he had issues with or if this was malicious but this review is false and is costing me real income

seller support even admitted/directly said its not my fault "We understand that you are requesting the removal of a customer product review (Review ID: R36HSKTQR3AB29) on ASIN B0DRTN5WZ5 (TREYTECH Jackal Pro Red Dot Sight). The review, titled "5 days late," is exclusively about delivery speed and contains no feedback about the product itself, and you have mentioned that it violates Amazon's Community Guidelines." But they say just report the review (I did that and it hasnt worked)

Please please please could somebody help me it would really mean the world to me. Ive never posted to a forum I just dont know what else to do.

the review link: https://www.amazon.co.uk/gp/customer-reviews/R36HSKTQR3AB29/ref_=bcr_shw_rev_dtl

Kind regards,

Nik

0 வாக்குகள்

33 வியூக்கள்

7 பதில்கள்

சமீபத்திய செயல்பாடு3 நாட்களுக்கு முன்பு

Why is amazon so unprofessional

இவர் எழுதியது Seller_MvKAfOAQN0zam

4 மணிநேரத்திற்கு முன்பு

Hi all,

I had a customer get a refund for a high-ticket item i sold, and i had the money come out of my Amazon payments -380 for the refund. However, I did not receive any reimbursement, and the item is not showing in my inventory. Why is the item missing, and why did i get charged for the customer refund when the item has not been received.

Thanks

0 வாக்குகள்

4 வியூக்கள்

1 பதில்

சமீபத்திய செயல்பாடுஒரு மணிநேரத்திற்கு முன்பு

ESTIMATE DELIVERY DATE 11TH AUGUST, TODAY 10TH AUGUST RECEIVING A TO Z CLAIM HOW ?

இவர் எழுதியது Seller_6HXPDZ2n6YG3n

4 நாட்களுக்கு முன்பு

Amazon’s own A-to-z rules are supposed to prevent a customer from opening an A-to-z claim until the required waiting period has passed after the estimated delivery date.

The customer’s estimated delivery date is 11 August 2026.

Today is 10 August 2026.

Yet somehow, I am already receiving an A-to-z claim for non-delivery.

How exactly is that possible?

Has Amazon invented a new calendar where 10 August comes after 11 August?

Or because this customer is using Invoice by Amazon, does that somehow give Amazon the right to ignore its own rules?

Sellers are expected to follow Amazon’s policies, deadlines and procedures down to the smallest detail, otherwise our money, ODR and account health are immediately at risk. But apparently Amazon’s own system is free to ignore the very same rules whenever it suits Amazon.

If Invoice by Amazon gives Amazon the right to bypass the normal A-to-z eligibility rules, then please show me the policy that says so.

Otherwise, please explain how and why an A-to-z claim has been allowed on 10 August when the customer’s estimated delivery date is 11 August, and the required waiting period has not even had the opportunity to begin.

If allowing premature claims like this, putting my funds and seller account at risk despite Amazon’s own stated dates and rules, is not a direct attack on my business, I would genuinely like Amazon to explain what it is.

Invoice by Amazon Order ID: # 204-6388616-5360345

Ship by: Tue, 4 Aug 2026 BST

Deliver by: Fri, 7 Aug 2026 BST to Tue, 11 Aug 2026

Under review

No action currently required

Order ID: 205-8946568-4493118

Product amount: GBP 345.12

Claim date: 10 August 2026

Customer issue:

Package didn't arrive

Delivery estimate: 12 August 2026 - 14 August 2026

Bosch Power Tools Drill Kit - PS31-2A - 12V, 3/8 Inch, Two Speed Driver, Cordless Drill Set - Includes Two Lithium Ion Batteries, 12V Charger, Screwdriver Bits & Soft Carrying Bag, Blue

Customer comments: Is anything missing? Yes. What's missing? The package arrived but an item is missing or the item quantity is wrong. Reason Code: NOT_RECEIVED

Customer issue: Package didn't arrive

Customer comments:

Is anything missing? Yes. What's missing? The package arrived but an item is missing or the item quantity is wrong. Reason Code: NOT_RECEIVED

1வாக்கு

0 வாக்குகள்

42 வியூக்கள்

4 பதில்கள்

சமீபத்திய செயல்பாடு3 நாட்களுக்கு முன்பு

Amazon Customer Service – How Is It Fair for Sellers to Lose Both the Product and the Money?

இவர் எழுதியது Seller_dpAadXRDNfjX1

6 மணிநேரத்திற்கு முன்பு

I am posting this because I am genuinely shocked by how this case was handled by Amazon Customer Service.

I am an Amazon seller, and in this case the customer purchased an item from me. The parcel became stuck in transit, so I initially issued a refund because I believed the item may have been lost.

Afterwards, the customer contacted me and confirmed that the item had actually arrived. We discussed the situation through Amazon Buyer-Seller Messaging, and the customer clearly explained that they had received the item and understood that the refund had been issued because the parcel appeared to be lost.

Most importantly, the customer was completely cooperative and confirmed that they were willing to pay the money back to me.

I then contacted Amazon Customer Service to resolve the situation correctly.

This is where I am extremely disappointed.

According to the Amazon Customer Service representative, the customer was told that they could keep the item AND keep the refunded money, and that they did not need to pay anything back to the seller because Amazon considered it a "goodwill gesture."

So I have to ask:

Where is the goodwill towards the seller?

The seller:

Shipped the order.

Paid the shipping cost.

The customer received the item.

The refund was issued because the parcel appeared to be lost.

The customer was willing to return the refunded money once the item arrived.

Yet Amazon Customer Service decided that the customer could keep both the product and the money.

I completely understand that Amazon wants to protect customers, and I support good customer service. But in this situation, the customer was not disputing the issue. In fact, the customer was trying to do the right thing and was willing to repay the refund.

Why should the seller be forced to absorb the entire loss when the customer has received the product and is willing to correct the mistaken refund?

I have attached screenshots showing the conversation with the customer and the response from Amazon Customer Service.

I am not posting this to attack the customer. The customer actually handled the situation reasonably and honestly. My concern is Amazon's decision and the way Customer Service handled the case.

I would genuinely like someone from Amazon Seller Support or Seller Forums to explain:

If a seller accidentally refunds an order because it appears lost, but the item subsequently arrives and the customer confirms receipt and is willing to repay the refund, why is the customer permitted to keep both the product and the refund as a "goodwill gesture" — with the entire financial loss being passed to the seller?

If Amazon wants to make a goodwill gesture to the customer, shouldn't Amazon bear the cost of that goodwill rather than taking the money/product value directly from the seller?

I would appreciate an explanation of the policy being applied here and whether this decision can be reviewed.

This is not simply about one order. It is about the principle of fair treatment for sellers when an incorrect refund occurs and the customer has already confirmed that the item was delivered.

Amazon asks sellers to provide excellent customer service. I believe sellers should also be able to expect fair treatment from Amazon when these situations occur.

0 வாக்குகள்

8 வியூக்கள்

2 பதில்கள்

சமீபத்திய செயல்பாடு51 நிமிடங்களுக்கு முன்பு