Call me button not workin
I have been trying to get through to seller support UK for 5 days now, each time I try it says to try later. I have tried to open a case and the response is this is the wrong channel and to use the call now button. I am literally going round in circles. I opened my account and subscription was taken from my account then moments later account was deactivated. I have sent additional documents but they need more information. I don't know where to turn.
6 replies
Seller_ZVAz3d5lZuGid
' I opened my account and subscription was taken from my account then moments later account was deactivated.'
All newly registered accounts are deactivated whilst they check and verify all the info you have provided, both personal ID and business info - which obviously can take time.
There is no subscription to sell on Amazon (I assume you mean the £30 fee ?) - that is simply the professional selling plan fee which you obviously signed up for when registered. You can be on the individual selling plan which has no monthly fee, but you pay an extra small fee per sale.
As long as you submit the documents they are asking for in the emails then it should be verified eventually.
Julia_Amzn
Hello @Seller_pCc5xcbcIiW8T,
Thank you for reaching out!
Do you have access to your Seller Central account?
Kind regards,
Julia.
Julia_Amzn
Hello Sellers,
Does anyone else is facing a Call me button error currently?
@Seller_pCc5xcbcIiW8T, if you have access to your Seller Central, what happens when you click on the option Submit new information?
Julia.
Julia_Amzn
Hello Sellers,
Whoever is facing issues with the ‘Call me now’ button, please follow the “Call me now" troubleshooting guide:
- Clear cache and cookies.
- Disable any scripts.
- Log out from all Amazon Selling Accounts, and Buying Accounts.
- Close and reopen the browser.
- Try calling from a different browser, i.e. use Google Chrome if Microsoft Edge is not working.
- Try using incognito mode.
- Check for internet connectivity issues.
If all steps of the troubleshooting guide were followed and you are still not able to connect with the Account Health agent, please reach out to us on the Forums, with the error message you have received:
Option 1: "Your call has ended. If you need to speak to us again, please request another call"
Option 2: "Call me now" link not available
Option 3: Error "Sorry, we are unable to process your request"
Thank you in advance,
Julia.
