The ‘uk_18_knife’ logo could not be uploaded, resulting in the product being unavailable for sale
On 28 April, I uploaded a number of kitchen knife products. We are well aware of Amazon UK’s regulations and requirements regarding the sale of kitchen knives: 1. Kitchen knives must be sold via FBA; 2. The “UK_18_KNIFE” tag must be added
We have consistently used the Product spreadsheet file to upload this “UK_18_KNIFE” tag, with a very high success rate; however, we were unable to add the “UK_18_KNIFE” tag to the five products uploaded on 28 April. We have refreshed the status by uploading the spreadsheet file multiple times, but it remains unsuccessful. Furthermore, each time we upload, we receive “Performance notifications” informing us that our products have been suspended.
We have opened numerous support cases and submitted appeals via “Account Health”. However, the Amazon support team has consistently instructed us to upload the spreadsheet to update the “UK_18_KNIFE” tag, which we have done. Unfortunately, this has not been successful. We have also selected the suspended products in “Manage All Inventory” and edited them, consistently selecting “yes” under “Is This Product Subject To Buyer Age Restrictions”. However, the flag still does not appear.
To date, we have uploaded the spreadsheet seven times, edited the listings in the management page five times, received nine performance notifications, and opened eight support cases. The issue remains unresolved.
We urgently hope that the forum moderators can assist us in resolving this matter.
case id : 12489758592
The ‘uk_18_knife’ logo could not be uploaded, resulting in the product being unavailable for sale
On 28 April, I uploaded a number of kitchen knife products. We are well aware of Amazon UK’s regulations and requirements regarding the sale of kitchen knives: 1. Kitchen knives must be sold via FBA; 2. The “UK_18_KNIFE” tag must be added
We have consistently used the Product spreadsheet file to upload this “UK_18_KNIFE” tag, with a very high success rate; however, we were unable to add the “UK_18_KNIFE” tag to the five products uploaded on 28 April. We have refreshed the status by uploading the spreadsheet file multiple times, but it remains unsuccessful. Furthermore, each time we upload, we receive “Performance notifications” informing us that our products have been suspended.
We have opened numerous support cases and submitted appeals via “Account Health”. However, the Amazon support team has consistently instructed us to upload the spreadsheet to update the “UK_18_KNIFE” tag, which we have done. Unfortunately, this has not been successful. We have also selected the suspended products in “Manage All Inventory” and edited them, consistently selecting “yes” under “Is This Product Subject To Buyer Age Restrictions”. However, the flag still does not appear.
To date, we have uploaded the spreadsheet seven times, edited the listings in the management page five times, received nine performance notifications, and opened eight support cases. The issue remains unresolved.
We urgently hope that the forum moderators can assist us in resolving this matter.
case id : 12489758592
15 replies
Seller_fk3zXT9TpVWmD
thank you all for attention!
The amazon support team and the system had already help me attached the "uk-18-knife" tag
Seller_fk3zXT9TpVWmD
Hello! @Michelle_Amazon @Kai_Amazon
On 8 May, we uploaded a series of new kitchen knives product. We updated “uk-18-knife” via the product spreadsheet; however, one product could not have this flag applied. We received a performance notification and, in response to this notification, we went back to the Manage Inventory page – Edit – and updated the “Restrict customer sales by age” setting. We have submitted appeals and updated the information numerous times, but our product has still not been restored to an active status.
On 9 May, another product in the same series was marked as “inactive”, with the following restriction displayed:
“We are not accepting applications to sell:
Other rp_3p_offer in New, Used, Refurbished, Collectible condition(s)
Other Kitchen category in Refurbished condition(s)
Other Kitchen category in Collectible condition(s)”
When we appealed to the Amazon support team, we received the same response, requesting that we upload the “uk-18-knife” label. We have also updated this label, yet the product still does not display as available for sale.
On 17 May, a third product in our range encountered the same issue – Amazon informed us that this product lacked the “uk-18-knife” label.
We are well aware of Amazon UK’s restrictions on kitchen knives and have consistently adhered to Amazon’s rules, using FBA to sell kitchen knives and uploading the “uk-18-knife” flag on the product pages. However, since April, whenever we have uploaded new kitchen knife listings, we have consistently encountered issues where the “uk-18-knife” flag fails to upload successfully.
We have consistently lodged appeals and opened cases both proactively and in response to notifications. We have continuously refreshed the ‘uk-18-knife’ status via the product upload spreadsheet and have received performance notifications following each upload.
We have also followed the Amazon support team’s instructions to refresh the ‘uk-18-knife’ status on the product detail page, yet have been unsuccessful.
We are extremely frustrated by the current situation and hope you can understand our position and assist us with our appeal. We have discovered that we are not the only one facing this issue, so we would also ask you to report this matter to the platform. We do not want sellers who have consistently followed the rules to continue receiving performance notifications whilst their appeals remain unsuccessful.
case ID :
12587650942---5/8
12593052082---5/9
12598256762---5/17
Seller_fk3zXT9TpVWmD
Hello! @Michelle_Amazon
Thank you for your attention and assistance!
We have confirmed that 2 ASINs have been restored to their normal status.
However, one ASIN is still subject to knife restrictions; this ASIN has also been suspended and displays the following message: “We are not accepting applications to sell:
Other rp_3p_offer in New, Used, Refurbished, Collectible condition(s)
Other Kitchen category in Refurbished condition(s)
Other Kitchen category in Collectible condition(s)”
The status remains inactive.
We have refreshed “uk-18knife” and request your assistance in appealing this ASIN once again.
The case ID remains: 12587650942
