Account Deactivated (Section 3 Business Solutions Agreement) - Multiple Accounts
Hi all,
I had received a notification that our account was deactivated in accordance with section 3 of Amazon’s Business Solutions Agreement.
The email and Amazon colleague from Account Health suggested we have multiple accounts. He pointed towards the Japanese and Dutch marketplace that were never activated or used. Those were always inactive or on vacation and never activated.
The Account Health specialist on the phone said I would have to activate the Netherlands marketplace where I had updated business information (which seemed outdated.).
I am very worried and had opened a ticket 16492493821 already. Is there a way to help things to get reinstated ?
Many thanks in advance
@Steve_Amazon the issue sounds exactly identical to this: https://sellercentral.amazon.com/seller-forums/discussions/t/0a3a4aff-31aa-4030-aea9-6e26d8e0b8da?postId=916979bf-3683-4ca7-8449-b136ce5efce9
17 replies
April_Amazon
Hello @Seller_nXWx7S8evOfZ1,
I see from your post, you are dealing with a Related Account issue. I know this type of violation can be challenging and confusing. I will do my best to help guide you.
Thank you for sharing the Case ID. With assistance from an internal team, I am able to review some account information for you.
The performance notification from October 16, 2024, guided you to the other Seller "9to5 Lab". I believe the + was in error. I believe this account actually is your account in a different store, as you were told before. I understand this is frustrating. When a Seller opens "GLOBALLY", you end up with more stores in different markets. For example, in the North America market you have 3 stores, US, CA and MX.
I believe you need to provide updated documents for the Europe market which includes many European stores. I also confirmed there are 2 performance notifications in the Netherlands store. Please open those notifications and provide EXACTLY what is being requested. It seems as if the needed document is a Utility Bill. You must make sure your information in Seller Central matches the Utility bill. If the address and tax info are for the same address, the utility bill must also be from that address in the correct business name.
So, this is what I would recommend you confirm and complete:
- Utility Bill for the Netherlands store as there are performance notifications requesting that.
- Check the Germany store - it looks as if Tax compliance is not complete.
When you have access to the European Market:
- Hover the mouse over the store name in the top left corner, you will see all your stores in the drop down.
- Go into every European store and look to see if there is a performance notification.
- Also in every store, select the settings wheel, top right corner, click account info - then on the left access each area to confirm if the information is correct or anything is needed.
- Any store you wish to sell in must have correct tax info, deposit bank account and credit card correct.
Please review the following to understand some of the process and next steps:
Address a Multiple Account Policy violation
I believe as long as all the information is correct, factual and matches the utility bill, this can be resolved. Please reach back out if you require further assistance. I hope you are able to resolve this quickly.
Thank you for reaching out on the forums. The forums community and I are here to support you.
April
