Amazon price bug my fba items selling for 70% cheaper
Hi,
My fba orders on 6-7 asins seem to be selling for 70-90% cheaper- we immediately changed the price manually but many business customers have swooped all my stock leaving me with hefty losses
Support have said to wait 24hrs but what if they ship, can we still cancel?
Can we still cancel right now?
Any assistance would be helpful.
Amazon price bug my fba items selling for 70% cheaper
Hi,
My fba orders on 6-7 asins seem to be selling for 70-90% cheaper- we immediately changed the price manually but many business customers have swooped all my stock leaving me with hefty losses
Support have said to wait 24hrs but what if they ship, can we still cancel?
Can we still cancel right now?
Any assistance would be helpful.
143 replies
Seller_Nx3Da5XPngGEm
I hope this was fixed, because big sellers will drop their prices and not even realise - therefore ruining the value of items. I didn't notice this, as I don't use FBA much, but clearly others have and maybe this is why my sales fell off a cliff the past few days for many items...? perhaps it means the value dropped because of this issue? not sure. Just seen this post.
Seller_LGYlYblEmhWMN
This has affected a number of our FBA products.
One particular customer managed to buy 41 units of one product for £0.11 each, so the price minus £4.49 shipping. However, Amazon has refused to cancel the order because it is against their policy! This price change and sale occurred after I made Amazon aware of the issue with this product.
We have opened a case for every affected ASIN but we have not yet received a proper response.
The glitch has not only changed the prices for orders that include shipping, it has also reduced the prices of the affected ASINs in our inventory. This has made the low prices available to all customers.
Julia_Amzn
Hello Sellers,
Thank you for flagging this. We are aware of the situation and working on it.
We'll continue to provide updates here in this thread as the situation evolves. In the meantime, we appreciate your patience and understanding as we work through this.
Best regards,
Julia.
Seller_76AUwmqvSyRIM
They have to admit that it's their fault first. You do know that right now, there is likely to be a meeting in progress of top executives who are deciding on the text of the announcement blaming repricing software.
Seller_oCbk4PjIVSC1n
Same thing happened to us and they have the following reply like this
Hello from Amazon Selling Partner Support,
We have reviewed your email that you would like to investigate about the shipping price charged for the ASIN
Please be informed that, Amazon provides Free delivery for the orders shipped through FBA. The shipping fee updated on the listing is due to an technical issue. Our team is working on to remove the fee from the Manage Your Inventory page.
However, be assured that, buyers and sellers will not be charged for the shipping fee when ordering. you can co=heck and confirm in orders and payment page, hence in this case reimbursement is not required.
So basically they won't responsible for the problem at their API???
Julia_Amzn
Hello Sellers,
We’re aware of a technical anomaly that impacted pricing for a number of offers in our European stores. We’ve identified and are working on resolving the cause of this anomaly.
We sincerely apologise for the disruption and are currently conducting an internal investigation. We’ll provide further updates as soon as possible, and appreciate your patience in the meantime.
Best regards,
Julia.
Seller_afGpzNBJac6CP
What do you mean may well be as high as?
It’s been days now. Why don’t you go and calculate whatever your loss is?
Seller_oCbk4PjIVSC1n
Is there any update on the issue as we have lost around 10000 GBP due to the issue? Many of the orders are sold at 0.02 pounds and Amazon reduce the FBA fee and referral fee even the selling price is 0.02 GBP which made us the negative balance of a sold order
Seller_o2DBfhXXLComY
Amazon09:1429/10/2024Dear Selling Partner,
Greetings from Amazon Selling Partner Support Executive Escalation Department.
Please note that as we clarified previously, since the pricing error was not from the Amazon end, we will not be able to reimburse the other orders. Pricing is your responsibility, and Amazon does not hold responsibility towards errors that could occur from your end or from using external software.
This was the response I got :( although I did manage to get the 300 unit order finally cancelled so loss is now about half what it was…..
Seller_HIvSCLQKVE3No
@Julia_Amzn Do you have an update please? as the above is disgraceful.
Seller_afGpzNBJac6CP
Hi Julia,
It has been 7 days now without any update on this issue. @Julia_Amazon
Have you been able to fix the issue? Can we resume repricing? How will you proceed with compensation?
Seller_HiFGjuQIWet0v
I would also like an update on where we are, a week to update the api outputting postage seems and unreasonable length of time for the task to be completed, it is not just that issue that cost us sellers profit, sales and margin lost since is adding up, it needs resolving.
Seller_7aV9GGKijpErb
Has anyone received any response or compensation from amazon on this?
Seller_eqXTgEGzcDBLf
We sold over 1000 units that should have been £4.49 for 80pence each - doesnt even cover the fee never mind our cost price. It also means we now dont have the stock to sell at a profit. I estimate our loss to be over £7000 Will Amazon compensate us for this? i have a case open but just keep getting the " we are looking into it " reply. I know it is something to do with them adding a postage cost.
Seller_7aV9GGKijpErb
Has anyone received any response or compensation from amazon on this? THIS IS DISGRACEFUL!!!!
Seller_76AUwmqvSyRIM
Wasn't the same word used in the Post Office scandal by their ex-CEO, Paula Vennells so that they did not admit there was a bug in the system?
Shameful by Amazon. I'm not even affected but I am livid.
Julia_Amzn
Hello Sellers,
I'm sharing the latest update from the partner team, which has also been sent to you via email:
We’re aware of a technical anomaly on our pricing tools and pricing feeds that may have impacted pricing for your offers in our European stores between October 22 and 25. We’ve identified and resolved the root cause of this anomaly and our pricing tools and feeds are now working as intended. If you use MARS as a pricing tool we recommend that you check and update your offer prices, as needed, using Manage your offers in Bulk or via Manage Inventory. If you use a third-party repricer, we recommend that you check all of your offer prices and update your prices using their tools.
We sincerely apologize for any disruption this event may have caused. We will contact you with further updates and we appreciate your patience in the meantime.
Best regards,
Julia.
Seller_Kd7y3upUf2G34
We also had this problem and lost several £100s in one day. Has anyone had any luck with making Amazon Seller Support? We haven't opened a case yet as we originally thought the problem was with our repricer but we have now heard from our Inventory Management company that it was definitely a bug with Amazon's system. As with other sellers it only affected our FBA stock but was very costly for us.
Amazon price bug my fba items selling for 70% cheaper
Hi,
My fba orders on 6-7 asins seem to be selling for 70-90% cheaper- we immediately changed the price manually but many business customers have swooped all my stock leaving me with hefty losses
Support have said to wait 24hrs but what if they ship, can we still cancel?
Can we still cancel right now?
Any assistance would be helpful.
Amazon price bug my fba items selling for 70% cheaper
Hi,
My fba orders on 6-7 asins seem to be selling for 70-90% cheaper- we immediately changed the price manually but many business customers have swooped all my stock leaving me with hefty losses
Support have said to wait 24hrs but what if they ship, can we still cancel?
Can we still cancel right now?
Any assistance would be helpful.
Amazon price bug my fba items selling for 70% cheaper
Hi,
My fba orders on 6-7 asins seem to be selling for 70-90% cheaper- we immediately changed the price manually but many business customers have swooped all my stock leaving me with hefty losses
Support have said to wait 24hrs but what if they ship, can we still cancel?
Can we still cancel right now?
Any assistance would be helpful.
143 replies
143 replies
Seller_Nx3Da5XPngGEm
I hope this was fixed, because big sellers will drop their prices and not even realise - therefore ruining the value of items. I didn't notice this, as I don't use FBA much, but clearly others have and maybe this is why my sales fell off a cliff the past few days for many items...? perhaps it means the value dropped because of this issue? not sure. Just seen this post.
Seller_LGYlYblEmhWMN
This has affected a number of our FBA products.
One particular customer managed to buy 41 units of one product for £0.11 each, so the price minus £4.49 shipping. However, Amazon has refused to cancel the order because it is against their policy! This price change and sale occurred after I made Amazon aware of the issue with this product.
We have opened a case for every affected ASIN but we have not yet received a proper response.
The glitch has not only changed the prices for orders that include shipping, it has also reduced the prices of the affected ASINs in our inventory. This has made the low prices available to all customers.
Julia_Amzn
Hello Sellers,
Thank you for flagging this. We are aware of the situation and working on it.
We'll continue to provide updates here in this thread as the situation evolves. In the meantime, we appreciate your patience and understanding as we work through this.
Best regards,
Julia.
Seller_76AUwmqvSyRIM
They have to admit that it's their fault first. You do know that right now, there is likely to be a meeting in progress of top executives who are deciding on the text of the announcement blaming repricing software.
Seller_oCbk4PjIVSC1n
Same thing happened to us and they have the following reply like this
Hello from Amazon Selling Partner Support,
We have reviewed your email that you would like to investigate about the shipping price charged for the ASIN
Please be informed that, Amazon provides Free delivery for the orders shipped through FBA. The shipping fee updated on the listing is due to an technical issue. Our team is working on to remove the fee from the Manage Your Inventory page.
However, be assured that, buyers and sellers will not be charged for the shipping fee when ordering. you can co=heck and confirm in orders and payment page, hence in this case reimbursement is not required.
So basically they won't responsible for the problem at their API???
Julia_Amzn
Hello Sellers,
We’re aware of a technical anomaly that impacted pricing for a number of offers in our European stores. We’ve identified and are working on resolving the cause of this anomaly.
We sincerely apologise for the disruption and are currently conducting an internal investigation. We’ll provide further updates as soon as possible, and appreciate your patience in the meantime.
Best regards,
Julia.
Seller_afGpzNBJac6CP
What do you mean may well be as high as?
It’s been days now. Why don’t you go and calculate whatever your loss is?
Seller_oCbk4PjIVSC1n
Is there any update on the issue as we have lost around 10000 GBP due to the issue? Many of the orders are sold at 0.02 pounds and Amazon reduce the FBA fee and referral fee even the selling price is 0.02 GBP which made us the negative balance of a sold order
Seller_o2DBfhXXLComY
Amazon09:1429/10/2024Dear Selling Partner,
Greetings from Amazon Selling Partner Support Executive Escalation Department.
Please note that as we clarified previously, since the pricing error was not from the Amazon end, we will not be able to reimburse the other orders. Pricing is your responsibility, and Amazon does not hold responsibility towards errors that could occur from your end or from using external software.
This was the response I got :( although I did manage to get the 300 unit order finally cancelled so loss is now about half what it was…..
Seller_HIvSCLQKVE3No
@Julia_Amzn Do you have an update please? as the above is disgraceful.
Seller_afGpzNBJac6CP
Hi Julia,
It has been 7 days now without any update on this issue. @Julia_Amazon
Have you been able to fix the issue? Can we resume repricing? How will you proceed with compensation?
Seller_HiFGjuQIWet0v
I would also like an update on where we are, a week to update the api outputting postage seems and unreasonable length of time for the task to be completed, it is not just that issue that cost us sellers profit, sales and margin lost since is adding up, it needs resolving.
Seller_7aV9GGKijpErb
Has anyone received any response or compensation from amazon on this?
Seller_eqXTgEGzcDBLf
We sold over 1000 units that should have been £4.49 for 80pence each - doesnt even cover the fee never mind our cost price. It also means we now dont have the stock to sell at a profit. I estimate our loss to be over £7000 Will Amazon compensate us for this? i have a case open but just keep getting the " we are looking into it " reply. I know it is something to do with them adding a postage cost.
Seller_7aV9GGKijpErb
Has anyone received any response or compensation from amazon on this? THIS IS DISGRACEFUL!!!!
Seller_76AUwmqvSyRIM
Wasn't the same word used in the Post Office scandal by their ex-CEO, Paula Vennells so that they did not admit there was a bug in the system?
Shameful by Amazon. I'm not even affected but I am livid.
Julia_Amzn
Hello Sellers,
I'm sharing the latest update from the partner team, which has also been sent to you via email:
We’re aware of a technical anomaly on our pricing tools and pricing feeds that may have impacted pricing for your offers in our European stores between October 22 and 25. We’ve identified and resolved the root cause of this anomaly and our pricing tools and feeds are now working as intended. If you use MARS as a pricing tool we recommend that you check and update your offer prices, as needed, using Manage your offers in Bulk or via Manage Inventory. If you use a third-party repricer, we recommend that you check all of your offer prices and update your prices using their tools.
We sincerely apologize for any disruption this event may have caused. We will contact you with further updates and we appreciate your patience in the meantime.
Best regards,
Julia.
Seller_Kd7y3upUf2G34
We also had this problem and lost several £100s in one day. Has anyone had any luck with making Amazon Seller Support? We haven't opened a case yet as we originally thought the problem was with our repricer but we have now heard from our Inventory Management company that it was definitely a bug with Amazon's system. As with other sellers it only affected our FBA stock but was very costly for us.
Seller_Nx3Da5XPngGEm
I hope this was fixed, because big sellers will drop their prices and not even realise - therefore ruining the value of items. I didn't notice this, as I don't use FBA much, but clearly others have and maybe this is why my sales fell off a cliff the past few days for many items...? perhaps it means the value dropped because of this issue? not sure. Just seen this post.
Seller_Nx3Da5XPngGEm
I hope this was fixed, because big sellers will drop their prices and not even realise - therefore ruining the value of items. I didn't notice this, as I don't use FBA much, but clearly others have and maybe this is why my sales fell off a cliff the past few days for many items...? perhaps it means the value dropped because of this issue? not sure. Just seen this post.
Seller_LGYlYblEmhWMN
This has affected a number of our FBA products.
One particular customer managed to buy 41 units of one product for £0.11 each, so the price minus £4.49 shipping. However, Amazon has refused to cancel the order because it is against their policy! This price change and sale occurred after I made Amazon aware of the issue with this product.
We have opened a case for every affected ASIN but we have not yet received a proper response.
The glitch has not only changed the prices for orders that include shipping, it has also reduced the prices of the affected ASINs in our inventory. This has made the low prices available to all customers.
Seller_LGYlYblEmhWMN
This has affected a number of our FBA products.
One particular customer managed to buy 41 units of one product for £0.11 each, so the price minus £4.49 shipping. However, Amazon has refused to cancel the order because it is against their policy! This price change and sale occurred after I made Amazon aware of the issue with this product.
We have opened a case for every affected ASIN but we have not yet received a proper response.
The glitch has not only changed the prices for orders that include shipping, it has also reduced the prices of the affected ASINs in our inventory. This has made the low prices available to all customers.
Julia_Amzn
Hello Sellers,
Thank you for flagging this. We are aware of the situation and working on it.
We'll continue to provide updates here in this thread as the situation evolves. In the meantime, we appreciate your patience and understanding as we work through this.
Best regards,
Julia.
Julia_Amzn
Hello Sellers,
Thank you for flagging this. We are aware of the situation and working on it.
We'll continue to provide updates here in this thread as the situation evolves. In the meantime, we appreciate your patience and understanding as we work through this.
Best regards,
Julia.
Seller_76AUwmqvSyRIM
They have to admit that it's their fault first. You do know that right now, there is likely to be a meeting in progress of top executives who are deciding on the text of the announcement blaming repricing software.
Seller_76AUwmqvSyRIM
They have to admit that it's their fault first. You do know that right now, there is likely to be a meeting in progress of top executives who are deciding on the text of the announcement blaming repricing software.
Seller_oCbk4PjIVSC1n
Same thing happened to us and they have the following reply like this
Hello from Amazon Selling Partner Support,
We have reviewed your email that you would like to investigate about the shipping price charged for the ASIN
Please be informed that, Amazon provides Free delivery for the orders shipped through FBA. The shipping fee updated on the listing is due to an technical issue. Our team is working on to remove the fee from the Manage Your Inventory page.
However, be assured that, buyers and sellers will not be charged for the shipping fee when ordering. you can co=heck and confirm in orders and payment page, hence in this case reimbursement is not required.
So basically they won't responsible for the problem at their API???
Seller_oCbk4PjIVSC1n
Same thing happened to us and they have the following reply like this
Hello from Amazon Selling Partner Support,
We have reviewed your email that you would like to investigate about the shipping price charged for the ASIN
Please be informed that, Amazon provides Free delivery for the orders shipped through FBA. The shipping fee updated on the listing is due to an technical issue. Our team is working on to remove the fee from the Manage Your Inventory page.
However, be assured that, buyers and sellers will not be charged for the shipping fee when ordering. you can co=heck and confirm in orders and payment page, hence in this case reimbursement is not required.
So basically they won't responsible for the problem at their API???
Julia_Amzn
Hello Sellers,
We’re aware of a technical anomaly that impacted pricing for a number of offers in our European stores. We’ve identified and are working on resolving the cause of this anomaly.
We sincerely apologise for the disruption and are currently conducting an internal investigation. We’ll provide further updates as soon as possible, and appreciate your patience in the meantime.
Best regards,
Julia.
Julia_Amzn
Hello Sellers,
We’re aware of a technical anomaly that impacted pricing for a number of offers in our European stores. We’ve identified and are working on resolving the cause of this anomaly.
We sincerely apologise for the disruption and are currently conducting an internal investigation. We’ll provide further updates as soon as possible, and appreciate your patience in the meantime.
Best regards,
Julia.
Seller_afGpzNBJac6CP
What do you mean may well be as high as?
It’s been days now. Why don’t you go and calculate whatever your loss is?
Seller_afGpzNBJac6CP
What do you mean may well be as high as?
It’s been days now. Why don’t you go and calculate whatever your loss is?
Seller_oCbk4PjIVSC1n
Is there any update on the issue as we have lost around 10000 GBP due to the issue? Many of the orders are sold at 0.02 pounds and Amazon reduce the FBA fee and referral fee even the selling price is 0.02 GBP which made us the negative balance of a sold order
Seller_oCbk4PjIVSC1n
Is there any update on the issue as we have lost around 10000 GBP due to the issue? Many of the orders are sold at 0.02 pounds and Amazon reduce the FBA fee and referral fee even the selling price is 0.02 GBP which made us the negative balance of a sold order
Seller_o2DBfhXXLComY
Amazon09:1429/10/2024Dear Selling Partner,
Greetings from Amazon Selling Partner Support Executive Escalation Department.
Please note that as we clarified previously, since the pricing error was not from the Amazon end, we will not be able to reimburse the other orders. Pricing is your responsibility, and Amazon does not hold responsibility towards errors that could occur from your end or from using external software.
This was the response I got :( although I did manage to get the 300 unit order finally cancelled so loss is now about half what it was…..
Seller_o2DBfhXXLComY
Amazon09:1429/10/2024Dear Selling Partner,
Greetings from Amazon Selling Partner Support Executive Escalation Department.
Please note that as we clarified previously, since the pricing error was not from the Amazon end, we will not be able to reimburse the other orders. Pricing is your responsibility, and Amazon does not hold responsibility towards errors that could occur from your end or from using external software.
This was the response I got :( although I did manage to get the 300 unit order finally cancelled so loss is now about half what it was…..
Seller_HIvSCLQKVE3No
@Julia_Amzn Do you have an update please? as the above is disgraceful.
Seller_HIvSCLQKVE3No
@Julia_Amzn Do you have an update please? as the above is disgraceful.
Seller_afGpzNBJac6CP
Hi Julia,
It has been 7 days now without any update on this issue. @Julia_Amazon
Have you been able to fix the issue? Can we resume repricing? How will you proceed with compensation?
Seller_afGpzNBJac6CP
Hi Julia,
It has been 7 days now without any update on this issue. @Julia_Amazon
Have you been able to fix the issue? Can we resume repricing? How will you proceed with compensation?
Seller_HiFGjuQIWet0v
I would also like an update on where we are, a week to update the api outputting postage seems and unreasonable length of time for the task to be completed, it is not just that issue that cost us sellers profit, sales and margin lost since is adding up, it needs resolving.
Seller_HiFGjuQIWet0v
I would also like an update on where we are, a week to update the api outputting postage seems and unreasonable length of time for the task to be completed, it is not just that issue that cost us sellers profit, sales and margin lost since is adding up, it needs resolving.
Seller_7aV9GGKijpErb
Has anyone received any response or compensation from amazon on this?
Seller_7aV9GGKijpErb
Has anyone received any response or compensation from amazon on this?
Seller_eqXTgEGzcDBLf
We sold over 1000 units that should have been £4.49 for 80pence each - doesnt even cover the fee never mind our cost price. It also means we now dont have the stock to sell at a profit. I estimate our loss to be over £7000 Will Amazon compensate us for this? i have a case open but just keep getting the " we are looking into it " reply. I know it is something to do with them adding a postage cost.
Seller_eqXTgEGzcDBLf
We sold over 1000 units that should have been £4.49 for 80pence each - doesnt even cover the fee never mind our cost price. It also means we now dont have the stock to sell at a profit. I estimate our loss to be over £7000 Will Amazon compensate us for this? i have a case open but just keep getting the " we are looking into it " reply. I know it is something to do with them adding a postage cost.
Seller_7aV9GGKijpErb
Has anyone received any response or compensation from amazon on this? THIS IS DISGRACEFUL!!!!
Seller_7aV9GGKijpErb
Has anyone received any response or compensation from amazon on this? THIS IS DISGRACEFUL!!!!
Seller_76AUwmqvSyRIM
Wasn't the same word used in the Post Office scandal by their ex-CEO, Paula Vennells so that they did not admit there was a bug in the system?
Shameful by Amazon. I'm not even affected but I am livid.
Seller_76AUwmqvSyRIM
Wasn't the same word used in the Post Office scandal by their ex-CEO, Paula Vennells so that they did not admit there was a bug in the system?
Shameful by Amazon. I'm not even affected but I am livid.
Julia_Amzn
Hello Sellers,
I'm sharing the latest update from the partner team, which has also been sent to you via email:
We’re aware of a technical anomaly on our pricing tools and pricing feeds that may have impacted pricing for your offers in our European stores between October 22 and 25. We’ve identified and resolved the root cause of this anomaly and our pricing tools and feeds are now working as intended. If you use MARS as a pricing tool we recommend that you check and update your offer prices, as needed, using Manage your offers in Bulk or via Manage Inventory. If you use a third-party repricer, we recommend that you check all of your offer prices and update your prices using their tools.
We sincerely apologize for any disruption this event may have caused. We will contact you with further updates and we appreciate your patience in the meantime.
Best regards,
Julia.
Julia_Amzn
Hello Sellers,
I'm sharing the latest update from the partner team, which has also been sent to you via email:
We’re aware of a technical anomaly on our pricing tools and pricing feeds that may have impacted pricing for your offers in our European stores between October 22 and 25. We’ve identified and resolved the root cause of this anomaly and our pricing tools and feeds are now working as intended. If you use MARS as a pricing tool we recommend that you check and update your offer prices, as needed, using Manage your offers in Bulk or via Manage Inventory. If you use a third-party repricer, we recommend that you check all of your offer prices and update your prices using their tools.
We sincerely apologize for any disruption this event may have caused. We will contact you with further updates and we appreciate your patience in the meantime.
Best regards,
Julia.
Seller_Kd7y3upUf2G34
We also had this problem and lost several £100s in one day. Has anyone had any luck with making Amazon Seller Support? We haven't opened a case yet as we originally thought the problem was with our repricer but we have now heard from our Inventory Management company that it was definitely a bug with Amazon's system. As with other sellers it only affected our FBA stock but was very costly for us.
Seller_Kd7y3upUf2G34
We also had this problem and lost several £100s in one day. Has anyone had any luck with making Amazon Seller Support? We haven't opened a case yet as we originally thought the problem was with our repricer but we have now heard from our Inventory Management company that it was definitely a bug with Amazon's system. As with other sellers it only affected our FBA stock but was very costly for us.
