Amazon charges, help!
Hi
Can anybody PLEASE give me some advice as I am tearing my hair out here.
I signed up for an amazon sellers acct, which was £15.00 charge. I paid this and quickly realised amazon was not for me.
I spoke to amazon who agreed to refund the £15.00, but then I checked my bank statement and I saw the following transactions (all on the same day):
X2 transactions of £15.00 from Amazon *Mktplce EU
And then X6 £1 transactions (I checked my account again 30 minutes later and yet another £1 transaction had gone out again to make X7 £1 transactions):
AMAZON UK RETAIL AMAZON.CO.UK LU
AMAZON.ES COMPRA AMAZON.ES/AYULU
AMAZON EU AMAZON.DE LU
AMAZON RETAIL FR AMAZON.FR FR
AMAZON.IT RETAIL WWW.AMAZON.ITLU
AMAZON UK RETAIL AMAZON.CO.UK LU
AMAZON UK RETAIL AMAZON.CO.UK LU
The £1 transactions are all in pending at the moment, but the 2 £15 transactions have left my account
When speaking to amazon, they said they did not believe that X2 £15 transactions had gone out my account so they were only refunding me for 1 of those.
They also said that sometimes their bank takes £1 to verify a card, which I was aware of, but I am concerned that this has gone out of my account 7 times and for different countries.
I am really confused, worried and extremely angry about this and I am getting absolutely nowhere with Amazon
Would anyone possibly be able to offer any advice? Would be greatly appreciated
Thank you
1 reply
Seller_hC0hNVDuILaKO
When Amazon use your bank details to either take a payment or pay you some money they always do a “test” transaction first.
The £1 transactions will be test transactions, if you did not have sufficient funds in your account to cover this £1 then they will try again later, hence multiples showing.
You appear to have had tests to validate your account from various Amazon sources as well, did you have overseas listings active?
Those £1 transactions will not actually leave your bank and will eventually drop off leaving those funds available to you again.
The £15 would have been reserved once, and should not leave your account but simply be reserved, and then when they actually take the fee they will have raised an actual transaction for that sum which will have been taken.
Crazy but it should all iron out in the wash.
If by chance both £15 were taken then you will need to keep opening the case with Amazon until they realise the mistake and rectify it.
