Hi all,

I need help getting a status update on a Mediation Request that seems to have gone into a black hole.

Background

• -My UK seller account is currently deactivated under Section 3 for Product Authenticity customer complaints relating to ASIN B000FNF5IO.
• -My Account Health Rating is 208 (so this is not an AHR-threshold deactivation issue).
• -I was previously deactivated for the same reason/ASIN, submitted the requested documentation, and my account was reinstated the same day.
• -After that reinstatement, I removed the listings and have not sold the ASIN since.

What’s happening now

• -I’ve appealed through the standard channels and received generic “not enough information” outcomes, despite submitting the same type of documentation that was accepted previously.
• -I submitted an official Mediation Request via Seller Central on 7 January 2026 and uploaded: the Section 3 notice, the rejection emails, and screenshots showing deactivation + inventory removal restrictions.
• -Since submitting on 7 Jan, I’ve had no eligibility outcome and no mediation code (needed to contact CEDR).

The blocker

• -I also haven’t received any case ID for the mediation request, so I can’t reference it or add anything to the same thread.
• -I’ve attempted to escalate via email (including Legal/Managing Director channels) but haven’t had a response.

What I’m asking for

• -Where do mediation status updates normally appear (email vs Performance Notifications vs a specific Seller Central page)?
• -What’s the normal timeframe to receive an eligibility outcome / CEDR code after submitting?
• -Can a mod help confirm my mediation request is in the correct queue and request a status update?

Side note: Seller Central is pushing phone-only support, but the PIN system is failing when I try to call, so I’m currently unable to get a support case logged.

Thanks in advance.

@Indy_Amazon @Ana_Amazon @Kai_Amazon @Amyy_Amazon @Dougal_Amazon @Roberto_Amazon