💷 Understanding Your UK Payment Schedule & Reserves
Today, we're covering everything you need to know about Amazon's payment schedule and reserve policies to help you plan better and optimize your cash flow management.
Understanding Your DD+7 Payment Schedule
Your sales proceeds follow a clear timeline designed to balance speed with transaction security:
How it works:
- Sales proceeds are released 7 days after delivery confirmation
- Funds become available on the 8th day following the delivery date
- Disbursements are processed according to your account's payment schedule
Why this matters: The 7-day holding period allows time for delivery confirmation and reduces the risk of chargebacks, protecting both you and your customers. This structure ensures funds are released once the transaction is complete, giving you predictable access to your earnings.
Managing Your Account Reserves
Amazon maintains two types of reserves to protect all parties in the transaction:
- Temporarily held until delivery is confirmed
- Released automatically once the buyer receives their order
- Standard practice for all marketplace transactions
- Provide security for potential A-to-z Guarantee claims
- Cover possible chargebacks or refunds
- Amount varies based on your account history and performance metrics
Why reserves exist: These safeguards protect customers whilst ensuring you have funds available to address any post-delivery issues. Strong account health and consistent performance typically result in lower reserve requirements over time.
Making the Most of Your Payments Dashboard
Navigate to your Payments dashboard in Seller Central to access:
Statement View:
- Quick overview of your account balance
- Summary of upcoming and past disbursements
- Clear breakdown of available and reserved funds
Transaction View:
- Detailed analysis of individual transactions
- Line-by-line breakdown of fees, refunds, and adjustments
- Export functionality for your accounting records
Essential maintenance: Regularly verify your bank details are current and correct. Outdated banking information is one of the most common causes of payment delays.
Let's Discuss We'd love to hear from the community:
Have you encountered payment challenges you've successfully resolved? Your experience could help others facing similar situations.
Your insights and experiences strengthen our entire seller community. Looking forward to your contributions!
- Roberto
💷 Understanding Your UK Payment Schedule & Reserves
Today, we're covering everything you need to know about Amazon's payment schedule and reserve policies to help you plan better and optimize your cash flow management.
Understanding Your DD+7 Payment Schedule
Your sales proceeds follow a clear timeline designed to balance speed with transaction security:
How it works:
- Sales proceeds are released 7 days after delivery confirmation
- Funds become available on the 8th day following the delivery date
- Disbursements are processed according to your account's payment schedule
Why this matters: The 7-day holding period allows time for delivery confirmation and reduces the risk of chargebacks, protecting both you and your customers. This structure ensures funds are released once the transaction is complete, giving you predictable access to your earnings.
Managing Your Account Reserves
Amazon maintains two types of reserves to protect all parties in the transaction:
- Temporarily held until delivery is confirmed
- Released automatically once the buyer receives their order
- Standard practice for all marketplace transactions
- Provide security for potential A-to-z Guarantee claims
- Cover possible chargebacks or refunds
- Amount varies based on your account history and performance metrics
Why reserves exist: These safeguards protect customers whilst ensuring you have funds available to address any post-delivery issues. Strong account health and consistent performance typically result in lower reserve requirements over time.
Making the Most of Your Payments Dashboard
Navigate to your Payments dashboard in Seller Central to access:
Statement View:
- Quick overview of your account balance
- Summary of upcoming and past disbursements
- Clear breakdown of available and reserved funds
Transaction View:
- Detailed analysis of individual transactions
- Line-by-line breakdown of fees, refunds, and adjustments
- Export functionality for your accounting records
Essential maintenance: Regularly verify your bank details are current and correct. Outdated banking information is one of the most common causes of payment delays.
Let's Discuss We'd love to hear from the community:
Have you encountered payment challenges you've successfully resolved? Your experience could help others facing similar situations.
Your insights and experiences strengthen our entire seller community. Looking forward to your contributions!
- Roberto
191 replies
Seller_RguKGMHvWFmo3
DO TELL US, Does Amazon keep the funds in a seperate non interest bearing client account or are you making money on our money?????????
Are you registered with the FCA? Who is the bank where our funds are held? And how can we check they are secure?
Seller_jVrLwMgavp5Xr
You really don't want to hear from the community though do you? Why on earth would anyone in the community think holding on to our money longer is a good thing for anyone but Amazon?
It's a greedy cash grab, no other way to describe it.
Seller_AlYpsVHv0gj21
Sales proceeds are released 7 days after delivery confirmation
What happens if Amazon does not receive delivery confirmation? Do they keep the money forever?
Seller_KlbXZHzQGSDZv
The dd7 not really effecting but what does boil my balls is the fact that it takes 3-4 days for the money to arrive into my bank account when dispersement takes place. As others have mentioned EBAY and Etsy drop into the account the next day after the sales. Now its fair enough you get a lot more fraud on AMAZON due to your return policies and missmanagement of a-z claims and you have to keep some back to pay those people but when the cash is dispersed it should not be taking 3-4 working (lol like the banks computers get to 5pm on a friday and shutdown) for the money to be in our account. Would you or someone from Amazon like to explain this issue to us.
Have you encountered payment challenges you've successfully resolved? Your experience could help others facing similar situations.
Your insights and experiences strengthen our entire seller community. Looking forward to your contributions!
Seller_IueLYzgVB31T0
Hi Roberto,
Are you able to give details on how any "reserve" amount will be calculated?
I have, like most, heard stories of weeks & weeks of sales being "reserved" in case of refunds / chargebacks etc...
Like any good seller we keep plenty of funds available for these type of things without Amazon's help.
Thanks for your time.
Roberto_Amazon
Great question — and worth addressing properly. @Seller_IueLYzgVB31T0
There are two types of reserves. The DD+7 reserve is tied to individual orders — funds are held until 7 days after delivery (or estimated delivery for untracked shipments), then released automatically. The account-level reserve covers open A-to-z claims, chargebacks, or performance issues, and is based on your specific account activity. Both are visible in your Payments dashboard, and Seller Support can review your account if anything looks incorrect.
Seller_Nprc5XWvdLYk9
And how can amazon justify dd+7 for fba orders?
Seller_Nprc5XWvdLYk9
@Roberto_Amazon
How can Amazon justify dd+7 for fba orders - the warehousing and delivery to customer is at amazon's "risk" so why should the seller need to have funds kept on a deferred basis in case amazon mess up?
Seller_nex6aLZ9HPynF
I have just created a case to get this delayed.
Have had a few unexpected bills of late so as it stands paymenet delays after March 12th are going to make things tough
Seller_i38MVIJDH23AY
@Roberto_Amazon
Please would you explain how Amazon keeping all of my money protects my business? I am confused.
Thanks
Seller_zWpliaCE34XT0
and if you use FBA where the customer is refunded immediately because Amazon shipping has failed, your refund comes out straight away from your reserve but you don’t get reimbursed for 45 days, the DD+7 system is so wrong on so many levels and is so hypocritical.
I suspect this is all to cover Amazon’s losses to all the bad players flooding the site, let us pay for their problems.
Seller_IQo80d99W2DzP
@Roberto_Amazon
Customers are belonging to Amazon, not to Sellers, really a court should estabish that, and then separate terms should exist (or customers are a Sellers, so rules to do with contact etc, should not apply).
This DD+7 applies to all long-established Sellers, so Sellers that generally know what they are doing, so minimal A-Z Claims, reliable, etc. (I know Amazon think all Sellers are crooks, but most are not, so why treat all as such).
The original agreements do not allow for DD+7 etc, so everyone needs to write to Amazon UK to inform that this is not acceptable to change the agreement.
All Sellers know the reasons given are just lies, if Amazon just said that they want to introduce this to make more money, getting interest, that we would all believe.
It is not just 7 days from date of delivery that Sellers would get paid. Then it takes 1 day after that if we ask for the money, plus another 3 to 5 days for Amazon to transfer the money. Therefore 2 weeks from the date Amazon got paid by the Buyer is the minimum.
At the moment, it is still an average of 5 days, as the day after Amazon gets paid to ask for the money + another 3 to 5 days for Amazon to transfer the money. That is long enough to cover Amazon for any losses.
At least if altering to DD+7, it should be an immediate payment that day into a Sellers Bank Account, not waiting up to another 6 days.
If a Business Buyer there can also be another month to obtain a payment, that was never part of the agreement either.
Reserve Payment, that could be added as well. The reason Amazon say is to cover returns, but all they have to do is deduct those immediately as well, and if a new or dodgy Seller, add an amount to cover an average month returns in Reserve (or maybe a % - so if the avage is £10,000 of sales today, hold back 10% of that in reserve for 30 days - for new Sellers).
As Amazon charge 7% to 25% commission, then they should take the risk anyway to cover A-Z Claims as most are not justified in any case.
As Amazon deduct refunds immediately and all have to be within 2 days, they could have DD+3 and pay out the same day. That would be a fair amount of time.
What is the point of 'Let's Discuss We'd love to hear from the community:' ? - is anything going to change?
I can only see to contact Amazon UK in writing and also like last time, contact your MP - explain the issue as the law needs to change.
Seller_Ol3hHwr5nQZoj
Can you anyone who is currently on this expand on what happens with Business payments - so we currently wait 30 days for these funds - do these then get released immediatley or do they then go into DD+7 - i.e not 37 days
I am hoping they get released as normal, but can't find clarificatin@Roberto_Amazonare you able to clarify?
