parcel has been delivered almost 4 weeks now and cant confirm as shipped

regarding a parcel that was delivered nearly four weeks ago, yet the shipment status still remains unconfirmed. Despite having opened five separate cases, all of which have been ongoing for almost three weeks, I have yet to receive a resolution. The support team I’ve interacted with has been unable to identify or resolve the underlying issue, and no clear explanation has been provided for the error I am encountering

I believe this issue is due to a coding error that I am confident I can fix, should I be granted access to the necessary systems. Unfortunately, this problem has remained unresolved due to delays and what I perceive to be a lack of urgency from the team. I am finding this situation to be both unprofessional and inefficient, and it is causing unnecessary complications.

Given the significant amount of time that has passed without a resolution, I would appreciate it if you could escalate this matter to a higher level of support. I am confident that with the appropriate access or guidance, I can address this error swiftly and resolve the issue on your behalf.