Account suspension due to multiple account violation / every year suspend
Hello,
My Europe account keep suspended due to multiple account policy violation. I set up a ltd company with my partner in 2019 and created an Amazon UK account together (provided both passports for one single account). Then we terminated our partnership, I deleted my name on the account and created an individual Amazon account on my name. The account suspended last year and I provided necessary information and documents, Then, the account activated. In this year, Amazon suspended all Europe accounts due to same issue including the UK. I have no other accounts, I have no rights to use other accounts and I have not managing other account. It is ridiculous that Amazon keep suspending my account every single year for the same reason. I appealed but could not activated although, I have provided same information and documentation. I am really fed up of this situation which destroys my business operations. I cannot even contact an Amazon account health specialist by phone. Can anyone help me how to respond to them or how can I contact to an Account health specialist by phone? Hope someone can really help me with this please.
18 replies
Seller_7VbclcPFFRTnc
Did you cease to be a partner at CH and did you/your partner remove you from the amazon account with proof that your partner was now a 100% shareholder? Including any of your card details, email addresses, phone numbers etc
Are you still in contact with said partner as this situation happens when you either both sell the same product or, one of the linked accounts is suspended
Seller_z07ddBDqkuT7b
My partner deleted my name address card phone information and just left his information on it. We closed the ltd company we set up on our names. I appealed with this information last year and it was activated. Not the account suspended again. No idea why this is happening over and over again. The UK account suspended only last year. Now, it is almost all Europe markets.
Seller_NXGM179GbXBgK
Hello @Halcyon_UK,
I’m Patrick from Amazon, here to assist you.
I understand the concern with your account being deactivated due to being related with another account.
When the account(s) are deactivated for being related, the team expects you to address the issue (policy or performance violation) on the primary account.
Once the primary account is reactivated, you can appeal on all the other accounts and then request for an account closure of the account you no longer want to use.
If this is a repeated issue then please check with the support team to understand why the other account is still causing an issue once your account is reactivated.
Thank you @The_Little_Shop for assisting our selling partners.
If you need any further assistance, you can post here so that we or any of the sellers on forum can help you.
Best Regards,
Patrick
Seller_z07ddBDqkuT7b
I appealed with the required documents and provided all the evidences and I believe I explained the issue very well but Amazon still asking for more information. This is ridiculous guys. I have attached two reactivation email for the same issue and now asking why did you reactivated twice before and not now? Are you reactivating the account depending on your mood? Ridiculous. Please sensible explanation…
Seller_z07ddBDqkuT7b
Any seller support associate can help with me the facts that I told?
