I received an email from US Amazon explaining that they have deactivated my account because..

Why is this happening? We have reviewed your account and would like to confirm your identity. 

Fine. Scheduled the appointment and told them which documents I’d be bringing. My UK account was still active so I sent products to FBA. I have just received an email to say

You have a separate account […….] which was enforced for violating one of our policies.

Are all the separate countries classed as separate accounts? I

Anyway they are telling me to reactivate the US account by submitting an appeal.. what am I appealing if I haven’t even had the appointment yet?

Does this sound normal?

Hi, My account was deactivated due to only one complaint for authenticity, and the person who made a complaint was one of the other competing sellers. I have provided all the documentation (Invoice, Supply Chain Invoice, Voice of Customer, which is in Excellent Status, Account Health Page, where there is no violation). I also provided a complete plan of action, but Amazon is not considering it. When I received a complaint, I contacted Amazon and told them there is another seller who is doing this on purpose, but no one helped me. Im keep trying to reactivate my account but every time Amazon gave us the same response (We have not enough information and you have not provided the documents that we previously asked). Amazon asked for the supply chain, and we are providing them, but all the time we receive the same response.

Please help me and advise me how we can get our account reinstated.

@Seller_XUNeUuvrQDpgP @Seller_pXiU6IvYm8DUt@Seller_DNQGSsdC7DccM@Seller_z3k8APxGfbQEK@Seller_mIRnuhdx7l5sN@Seller_TSXM2A5nxWSuH@Seller_Huz6FT08OxHAR@Seller_VJ4XoAkjDpjPH@Seller_fgtTzyHQfOM1x@Seller_pKdF0dnvoraDu@Seller_yk3kzHpjMMa4B@Seller_gAhPNiLrkfTcr

I have no violations but my account has been deactivated I still have over £600 in the account that I would like to retrieve. The last email I had said that the hold on the funds had been lifted but I my need further verification , I have provided all the required ID but when I go to notifications and account health and click on reactivate account I get this message below. If somebody could contact me and talk me through what I need to do .

Thanks you

Verification Failed

We have failed to verify the information that you have provided. If you have further questions, please contact Seller Support/Selling Partner Support.