How to Prepare for Your Video Verification Call ☎
Hello Sellers!
To maintain trust between buyers and sellers in Amazon, you may be required to complete an identity verification video call when registering your account.
Here's what you need to know:
You can choose between two call options:
- Instant video call (3-6 minute wait time to connect with an agent)
- Scheduled video call (book an appointment 2-7 business days in advance)
Calls typically last 10-20 minutes.
You'll need:
- A quiet, professional space
- Original documents
- Official photo ID
Please ensure:
- Your ID is valid and signed
- All information is clear and legible with no cut-off sections
- Your bank statement is less than 180 days old and shows the bank's name and logo
- Your business license includes your name or company name and address
You can complete the call using any device with a front-facing camera and microphone. The Amazon representative will ask to see both sides of your documents.
Technical requirements:
- iOS devices must use Safari browser
- All other devices must use Chrome
- Stable internet connection with sufficient bandwidth for video calls
The verification process can take up to 3 working days. Amazon will notify you by email when your account is activated.
You can find more information here.
Please let us know if you experience any issues completing the video verification call.
Helpful? 👍/👎
4 replies
Seller_1O9Zf9odnBBK5
What if you can't actually get onto the call?
Many have had dead links and their pleas ignored.
Seller_wAn7LAlr0jsID
For UK based sellers can you clarify what exactly it means by business licence. In the UK this can be confusing. If it refers to Ltd company registration details, it should be stated as such, as this confuses sellers. If however it's something else please advise what that is.
