Account been hacked two step bypassed
Hi,
My account was hacked on Sunday. The person listed thousands items on German market (which i do not sell on). I rang Amazon to report it.
They said they will look into it and respond in 24hours. 24 hours have passed and no reply from Amazon. The person has hacked the account again today.
How is the person by passing the 2 step verification? I even changed the number to landline and still the person is able to change the password.
I have inactivated my account as I cannot know what is happening to the account.
Why Amazon taking so long to respond to such a serious issue as2 step verification should not be able to be hacked.
8 replies
Seller_mBENc0rmDmw5W
It seems you still have control of your account atm - have you checked that your bank details have not been altered?
Have you changed your password yet?
Seller_0Amk0hnQkPWMH
In addition to advice given, it sounds like you could have keystroke logger malware on your machine. Run a thorough virus check on your laptop and all devices and only then re-set passwords
Seller_A8XiulTaVtMY9
I did have access then the person hacked it again after I had an email from Amazon to say the account has been sanitized. I have been on the telephone for 3 hours today, going back and forth Amazon seller , amazon germany, amazon retail.
All they say is we are forwarding to fraud team.
I have realised there is big flaw in their system, once you gain access to the account by app you can stay logined in. It does not matter if the person changes password or telephone number. It does not force login. So the person can see the details.
Amazon have been no help. I told them to delete all the german listing, they said they cannot do that. I told them to speak to manager they said there is no manager available. I seem to be stuck, with no help from anyone at Amazon. It seems a waiting game till the person hacks the account again. By passing 2 step verification. Obviously the person wants the £7000 he made from fraud german sales.
This person can do it to me so he can do it to other people. Also access their retail side account.
Seller_A8XiulTaVtMY9
Funny thing my account was hacked again. And the person put the fake german tax certificate again on Amazon. I have tried the app, some how he was able to by pass that. I changed to landline still no use, changed email, changed mobile. Got virus protection computer.
What annoys me the most is that Amazon could just check the ip and find out who it is. I know the person is from italy as he put in his italy mobile number in the start for verification. After i changed it back he changed it UK number next time.
Also why don’t amazon delete the german listings. They told me to do it manually, takes long time 5000 listings.
I just searched the web I am the not the first person this has happened to. So obviously Amazon must know about it but are doing nothing. Now whole day passed and I heard nothing from Amazon about it.
They just leave you to defend yourself.
One scary thing is that the account is also linked to my Amazon retail which has all my credit cards etc. That means they can access that and my address.
