Hi, checking to see if anyone has a suggestion here.

My European Account, Hemlock's Heirlooms, was deactivated due to KYC.

I've submitted several times now over the last month required documents. US Passport, Residence, Bank Statements, US State Business Licenses, Insurance.

I keep getting rejected stating does not meet requirements. Help line is very nice, but they cannot see why the documents are not acceptable and just tell me to cross check and resubmit.

Is there anyway to contact this KYC team or to get further information as to what's not good enough?

Note, this is critical as this also deactivated my US account until the UK account issue is resolved.

Thank you for anyone who can help.

Hi @Ezra_Amazon, @Julia_Amazon, @Sakura_Amazon_, @Sarah_Amzn, @Simon_Amazon, @Spencer_Amazon, @Winston_Amazon,

I hope you're all well.

I know that you and your team continue to offer invaluable support on the forum, and I’m reaching out today in need of assistance with a verification case regarding our account.

We received an email requesting further information to complete a KYC check. Following a discussion with Support via the Account Health page, we were advised to submit an "Organisational Chart," which we did. However, further communications indicate that what is actually required is a "Confirmation Statement," which is a different document altogether.

Unfortunately, we have not heard back after our submission. Given that we followed the initial advice from Support and provided the wrong document, we anticipate this will be rejected. We've since requested Seller Support allow us to submit the correct document, but our account has now been suspended, and we have no means of making further submissions.

Our company has been trading on Amazon UK for over 10 years, and we urgently hope for your support in providing the KYC team with the correct document. Our funds are frozen, selling privileges suspended, and listings removed. This has left our team without work and has begun impacting both our suppliers and our Amazon shipping partnership.

Any help or guidance from you or anyone in the forum would be greatly appreciated.

Thank you for your time and attention to this matter.

Kind regards,

The Superfood Market Team

@Seller_yk3kzHpjMMa4B

@Seller_VJ4XoAkjDpjPH

@Seller_Huz6FT08OxHAR

@Seller_fgtTzyHQfOM1x

@Simon_Amazon

Case ID 9726660272

Message from "Seller Support"

Hello Prime Decor,

This is Nikhil from Amazon's Account Health Support. Thankyou for contacting.

I understand you needed assistance with your account reactivation. Upon, Investigation, found that unfortunately, the documents that you have submitted were not verifiable by the team.

So I request you to please provide the Valid documents to proceed further in regards with your account reactivation.

Our Response

The attached set of documents are issued by GOI (Government Of India).

If you are implying a claim towards marking the attached documents as "Unverifyable" or "Unverifyable by KYC Team then I must involve Government of INDIA here (DGFT, Ministry of Finance, Ministry of Commerce & Ministry of IT) to support their issuance of Documents in this particular regards.

Further , I would assume you are implying that Government of INDIA is following undiligent process and issueing documents to uknown and unverified Individuals and Registered companies.

We have been doing business on Amazon's platform for the many many years now but "Terming" our documents unverifyable after a long standing business with Amazon's is highly "Unjust" and lacks lot of explanations that Amazon's owe to "Prime Decor" for marking down our selling account and its documents.

Please find the attached documents and forward to the relevant team and convey our strong message to the team as well

We believe KYC team owe us a better explanation than just a single worded reason " Unverifyable"

Atleast not for (older and established accounts like ours)

"End of Message"