Deactivated Listings , Erroneous Pricing Errors and Seller Support Response
Having 100’s of listings deactivated on a daily basis , particularly in European Markets , for items that have been selling for years with no problems .
In many cases these items are also being fulfilled by Amazon for nearly double the price
Any suggestions or am alone here
Seller Support is not helping , they just tell me to lower my price below cost price and or set my perimeters . All of which I have done on several occasions
0 replies
Seller_DROodOAYHftnc
There’s already a couple of threads about this, and yes, many of us are experiencing the same.
What right have they to tell you to lower your price to below cost - something very wrong with it all.
Seller_kTMFuvKFD1nDW
AMAZON RESPONSE TO DEACTIVATED LISTINGS:-
“We have noticed that the price for your listing (example ASIN : ********** ) is currently set above the Average Selling price(ASP) of the ASIN. Kindly note that the ASP is system auto generated and we will not be able to manually unsuppress the ASIN’s error . ASP is calculated based on multiple aspects and historical prices of the ASINs etc… The only way to make ASIN live on site is to reduce the price and try to sell it in a Marketplace fair price policy. Kindly note that we will not be able to disclose the ASP value due to confidentiality issues. Please edit your listing in the “Manage Inventory” page and reset the price for it to activate. Note that once you have set your Minimum and Maximum price, these values cannot be removed.”
Seller_J2H5GprhaORbt
Still No further forward accept I have now 250 listings deactivated
I presume they think my napkins are toilet paper
Seller_LXqX3yfW8irDb
Is it price fixing?
The last time they tried similar they were stopped by the courts.
Seller_nEbCAz5KF08rt
I am fairly new to amazon, I am struggling with updating my pricing mostly abroad and U.K. once I update or edit the price in tens it populates automatically into hundreds and even thousands, then my listing is deactivated for high pricing error. I need help please.
Seller_LXqX3yfW8irDb
Hi,
it may be a confusion between commas (,) and full stops (.) usage in numbers. UK and USA (probably Amazon) use the comma to separate numbers into groups of 3 for easier reading and the Full Stop as the decimal point. Many countries reverse this usage. A lot of software adds (./,)00 for monetary readability.
So 1,000.50 represents one thousand and fifty in some countries, others would write it as 1.000,50 Look closely how other numbers are written.
Hope this helps.
Seller_LXqX3yfW8irDb
Depends on the software and whether/where it picks up the naturalisation details from. After all it is Amazon doing the programming.
