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What happen to Amazon Seller Support, Why nobody reply after 100 cases???
Hello, I am so mad, I have created almost 100 cases but nobody reply.
My issue is I have both Euro account and America account, I just want to close my Euro account because we want focus on American market.
I have tried to close it by myself through Account Management or used the link provided by Seller Support, but the only thing they will do is all created a case saying it will reply later but noby reply to that case never.
Is there anybody have any idea, what should I do or what can I do? How can I get a Amazon Support to reply to my case or help me to close this Euro account?
Folloiwng are some of the cases:
9965865442
9966027862
9965955662
9953451552
9951164712
9945456282
9943434102
9931186662
9633485222
9909241312
9913343652
9914648122
9914556272
9915509822
9915077792
9917746162
9917561652
9918305632
9920405232
9921272312
9921719252
9923932462
9924236772
9936790462
9936623242
9943689872
9944239412
9946275882
9953521632
9957481942
18 replies
Seller_dOsiR5NcquCes
@Sakura_Amazon_could you please help,thank you.
Seller_ZVAz3d5lZuGid
Creating so many cases could be the reason - it has been stated on the forum that every time you create a new case the latest one goes to the bottom of the queue - how true that is, no-one knows for sure, but obviously there are thousands of new cases a day.
Seller_Z1VmZ3fbCMGeu
I advise requesting a call back instead of email - have you tried this?
If this doesn't work and you don't receive a resolution, create a new case quoting the last unresolved case and request a call back again. If the support agent can't resolve while on the phone, ask to be put through to a department that can assist.
You may need to speak to the captive team I suspect if front-line support staff cannot help.
Seller_dOsiR5NcquCes
@Julia_Amzn@Winston_Amazon@Sarah_Amzn@Ezra_Amazon Hello, I just want to close my Euro Account, but I cannot, I didnot violate anything, and it has been over 3 months after my last order shipped, the only reason I could figure out is the 0.3 Euro balance of my German site, the problem is I cannot get it disburse to me because it is less than 1 Euro. I have tried to contact seller support for many times, but nody help me, so please please please help me. Thank you very much.
Sarah_Amzn
Hello,
I'm Sarah with Amazon.
Did you manage to close your EU account or are you still having issues?
Kind regards,
Sarah.
Seller_VUcjClrPIVFRy
I would recommend not clogging the system and creating so many cases. Stick to one case and if there is no answer or relevant answer, then you could always reopen the case by replying back.
