Another Seller is using my images
Hello everyone
I have just noticed another seller selling the same product is using my personal images (which contains my family members) in as his listing in his image listing.
How should I go about getting him to remove these images- i have already contacted Seller Central for their input.
Regards
10 replies
Seller_ejwc84JNL5Uk6
You are not allowed to have anything in your photo of the item other than the item itself. not humans or models of any kind.
Now you have contacted Amazon they will close the listing altogether. Put a new image in and explain to Amazon what you have done.
However you cannot stop anybody else using the same listing unless you are brand registered.
Seller_hC0hNVDuILaKO
If he is selling the same product exactly, and you uploaded those images to Amazon then he is entitled to use them. You gave Amazon permission for their use on this site and the listing in question when you uploaded them.
If he takes those images to another site, or uploaded them from another site and you don’t have those images on Amazon yourself then that is a different matter and you should continue to raise a case with Amazon and/ or contact the seller themselves to demand removal.
Seller_hC0hNVDuILaKO
> Also there is a small variation in the product in that mine has a few more accessories and his does not and he is showing those accessories but not selling…
>
Then that is what you tell SS, that the other seller is not listing the exact same item because parts X, Y and Z are not included with his product.
Spell it out for them exactly in bullet points,so that they know what the problem is, your family members being in the photos is not part of the issue here though.
He will be able to relist the item he has, on a separate listing, but should not use your images as they show pieces that he doesn’t include.
Seller_STzctaTQ6qTZ3
Also be aware that once you put images on Amazon, they are the owners, not you.
Seller_XwROWrYVrGQMc
When a seller is selling alongside you, they will be sharing your images. It necessarily doesn’t mean that they have pinched your images. It merely means that they are selling alongside you. Many sellers, in fact most sellers, do not bother to create a listing. They merely add their barcode/asin details, which automatically takes them to the catalogue where they list.
Also most important, nothing, including a listing you perhaps created with the images or listing information, belongs to you. Everything belongs to amazon. You don’t have ownership of anything at all, that is seen on the platform. Everything is amazon’s. The only possible way of having some control over images and listing (although not ownership) would be if you have brand registry. If you have brand registry, you could stop other sellers from making changes to images or listing in a small way. Yet amazon’s retail contributions override everything.
Seller_y85eShwkJ1SUS
If they’re using your images on a totally different item page (because they’ve set up a different ASIN) then you just need to fill out an online form and they Amazon will remove it.
I had this on my handmade products. Someone else was selling their own product that looked a little bit similar and had just used my images when they set up their listing
Seller_2BrPSydGy6oyq
I think there is some misunderstanding under Amazon’s right to use photos on the site, that applies only to the listing the seller creates and uploads photos to, permission is then passed to Amazon for it’s use in context with the listing created, even after you stop selling that product, but does not pass any rights to other sellers using those images on different listings;
From Amazon help page;
Note: When you add your copyrighted image to a product detail page, you grant Amazon and its affiliates a licence to use the material. Other sellers can list their items for sale on pages to which you have added your copyrighted images, even if you no longer sell that product. To ensure that you are not violating someone’s copyrights, make sure that you only upload images or text that you have created yourself or for which you have the copyright holder’s permission to upload.
Example: The owner of the Pinzon brand took the photos of the sheets shown below and owns the copyright in the images of the sheets. If a seller were to copy these images to sell their product on another product detail page, that seller could be violating the rights owner’s copyright in the images of the sheets.
A person who authors an original work usually owns the copyright for that work . If you take a photo of your product, you generally have copyright protection in the photo you took, and you can use that photo on your product detail page to sell that product.
