FBA order amount differs from what customer paid with Amazon 'Buy 4 Save 5%' discount
One of our listings previously had an Amazon-sponsored 'Buy 4 Save 5%' promotion (no longer active). A customer purchased 4 units and requested a VAT invoice.
The FBA order record shows 4 units at £16.25 each (£65 total). However, the customer stated they paid £61.75 after a £3.25 Amazon discount, and they expect the invoice to reflect this.
Since the promotion was funded by Amazon, not us, our FBA records do not show the discount. We have raised this with Seller Central and are awaiting a response, but we would like to know if any other sellers have encountered this issue and how they handled issuing an invoice that matches the customer’s payment. Thank you
FBA order amount differs from what customer paid with Amazon 'Buy 4 Save 5%' discount
One of our listings previously had an Amazon-sponsored 'Buy 4 Save 5%' promotion (no longer active). A customer purchased 4 units and requested a VAT invoice.
The FBA order record shows 4 units at £16.25 each (£65 total). However, the customer stated they paid £61.75 after a £3.25 Amazon discount, and they expect the invoice to reflect this.
Since the promotion was funded by Amazon, not us, our FBA records do not show the discount. We have raised this with Seller Central and are awaiting a response, but we would like to know if any other sellers have encountered this issue and how they handled issuing an invoice that matches the customer’s payment. Thank you
0 replies
Seller_76AUwmqvSyRIM
Personally, I would create an invoice to match what they paid and then throw it in the bin. This is technically not correct but who will check?
As long as you account for the correct amounts, then all is fine.
Look into “invoice by Amazon” to forget about the hassle of creating your own invoices. It’s a long time since I activated this and I’m not sure of the requirements but do check.
Seller_psxprywVPsJa5
@Roberto_Amazon
We’ve raised several cases (11512573282 (Transferred), 11511337312 (Transferred), 11459703622(Transferred), 11461418872 (Answered), 11402309832 (Transferred) on this issue and asked Seller Support to escalate, but so far none have reached the right team who can guide us. Could any mods please help? Our customer needs an invoice and we’ve been waiting nearly a month.
For example, case 11515509252 was answered with advice to open under “Selling on Amazon” instead of “Advertising on Amazon,” but when we try, only “Selling on Amazon” shows (see attached screenshot).
thank you
