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    Seller_zMriLBQCSI1bd

    Brand Gating Process

    @Manny_Amazon I have submitted the required documents for approval to sell a brand but I received a response 1 week ago stating that the invoice was ineligible. I have resubmitted this in various formats to be able to show the invoice is legitimate but I have had no response.

    Please can you escalate to the relevant team to get back to me with the information required so that we can submit what more is needed?

    Thanks

    Case ID- 11581872912

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    10 replies
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    user profile
    Seller_zMriLBQCSI1bd

    Brand Gating Process

    @Manny_Amazon I have submitted the required documents for approval to sell a brand but I received a response 1 week ago stating that the invoice was ineligible. I have resubmitted this in various formats to be able to show the invoice is legitimate but I have had no response.

    Please can you escalate to the relevant team to get back to me with the information required so that we can submit what more is needed?

    Thanks

    Case ID- 11581872912

    Create and Manage Listings
    Tags:Add a product
    00
    56 views
    10 replies
    Reply
    10 replies
    user profile
    Seller_fMsCVAHNu4txH
    In reply to: Seller_zMriLBQCSI1bd’s post

    The replies from the ungating are not always clear, but, even if you have a valid wholesale invoice some brands are now actually further gated, and can only be sold with direct permission of the brand themselves.

    It really depends what you're selling now, not just where you bought it from.

    00
    user profile
    Seller_zMriLBQCSI1bd
    In reply to: Seller_zMriLBQCSI1bd’s post

    @Sarah_Amzn@Manny_Amazon@Ash_Amazon

    I am reaching to you directly to request this be escalated to a member of your team as a matter of urgency.

    I have had no reply on the initial case for 9 days now.

    Please advise

    00
    user profile
    Spencer_Amazon
    In reply to: Seller_zMriLBQCSI1bd’s post

    Hello @Seller_zMriLBQCSI1bd,

    I checked your case and saw it was updated yesterday with important information.

    Regards, Spencer

    00
    user profile
    Seller_zMriLBQCSI1bd
    In reply to: Spencer_Amazon’s post

    Good morning @Spencer_Amazon

    I am going around in circles with the automated responses on my case. Is it possible to request a phone call to discuss the issue or at least clarification as to why the information provided is unacceptable

    Thanks

    00
    user profile
    Spencer_Amazon
    In reply to: Seller_zMriLBQCSI1bd’s post

    Hello @Seller_zMriLBQCSI1bd,

    I have asked our partner team to look into it. We stay in touch.

    Regards, Spencer

    00
    user profile
    Seller_zMriLBQCSI1bd
    In reply to: Spencer_Amazon’s post

    @Spencer_Amazonany update on this one? I haven't heard anything back yet. Thanks

    00
    user profile
    Seller_zMriLBQCSI1bd
    In reply to: Spencer_Amazon’s post

    @Spencer_Amazon@Manny_Amazon@Sarah_Amzn@Ash_Amazon

    I have supplied the original invoices for this approval process between reseller & distributor and manufacturer & distributor.

    They are genuine, unedited invoices but I am stuck in an automated loop of rejection due to one or more of the documents failing verification.

    I ask again that this be escalated as a matter of urgency and request a call back from a member of the team who can help. My contact info is part of the initial case ID

    Thanks

    00
    user profile
    Spencer_Amazon
    In reply to: Seller_zMriLBQCSI1bd’s post

    Hello @Seller_zMriLBQCSI1bd,

    I heard back from our partner team:

    Seller submitted a new application for the brand Tefal today. The new application is currently under review, and a decision will be made by 10/29.

    Since there is an open application for this, please advise Seller to wait until decision has been made from the new application.

    Regards, Spencer

    01
    user profile
    Seller_zMriLBQCSI1bd
    In reply to: Spencer_Amazon’s post

    Morning @Spencer_Amazonthe review is now complete and the results are the same as they have been for the past 4 week.

    I need to speak to someone about this or receive clarification about the issue so I can address

    Thanks

    00
    user profile
    Seller_crZYKQzKfZeuf
    In reply to: Seller_zMriLBQCSI1bd’s post

    @Spencer_Amazon

    Hi Spencer, We are having serious issues with this now. We need some form of immediate action taking to assist us. Please once you have seen this can you assist in organising a call with the correct team within Amazon so we can have a direct conversation with them. This has been ongoing now for over a month and we will soon begin to be severely affected by these issues. Please can you assist in any way possible as a matter of urgency. Any assistance will be hugely appreciated.

    00
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    user profile
    Seller_zMriLBQCSI1bd

    Brand Gating Process

    @Manny_Amazon I have submitted the required documents for approval to sell a brand but I received a response 1 week ago stating that the invoice was ineligible. I have resubmitted this in various formats to be able to show the invoice is legitimate but I have had no response.

    Please can you escalate to the relevant team to get back to me with the information required so that we can submit what more is needed?

    Thanks

    Case ID- 11581872912

    56 views
    10 replies
    Create and Manage Listings
    Tags:Add a product
    00
    Reply
    user profile
    Seller_zMriLBQCSI1bd

    Brand Gating Process

    @Manny_Amazon I have submitted the required documents for approval to sell a brand but I received a response 1 week ago stating that the invoice was ineligible. I have resubmitted this in various formats to be able to show the invoice is legitimate but I have had no response.

    Please can you escalate to the relevant team to get back to me with the information required so that we can submit what more is needed?

    Thanks

    Case ID- 11581872912

    Create and Manage Listings
    Tags:Add a product
    00
    56 views
    10 replies
    Reply
    user profile

    Brand Gating Process

    by Seller_zMriLBQCSI1bd

    @Manny_Amazon I have submitted the required documents for approval to sell a brand but I received a response 1 week ago stating that the invoice was ineligible. I have resubmitted this in various formats to be able to show the invoice is legitimate but I have had no response.

    Please can you escalate to the relevant team to get back to me with the information required so that we can submit what more is needed?

    Thanks

    Case ID- 11581872912

    Create and Manage Listings
    Tags:Add a product
    00
    56 views
    10 replies
    Reply
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    user profile
    Seller_fMsCVAHNu4txH
    In reply to: Seller_zMriLBQCSI1bd’s post

    The replies from the ungating are not always clear, but, even if you have a valid wholesale invoice some brands are now actually further gated, and can only be sold with direct permission of the brand themselves.

    It really depends what you're selling now, not just where you bought it from.

    00
    user profile
    Seller_zMriLBQCSI1bd
    In reply to: Seller_zMriLBQCSI1bd’s post

    @Sarah_Amzn@Manny_Amazon@Ash_Amazon

    I am reaching to you directly to request this be escalated to a member of your team as a matter of urgency.

    I have had no reply on the initial case for 9 days now.

    Please advise

    00
    user profile
    Spencer_Amazon
    In reply to: Seller_zMriLBQCSI1bd’s post

    Hello @Seller_zMriLBQCSI1bd,

    I checked your case and saw it was updated yesterday with important information.

    Regards, Spencer

    00
    user profile
    Seller_zMriLBQCSI1bd
    In reply to: Spencer_Amazon’s post

    Good morning @Spencer_Amazon

    I am going around in circles with the automated responses on my case. Is it possible to request a phone call to discuss the issue or at least clarification as to why the information provided is unacceptable

    Thanks

    00
    user profile
    Spencer_Amazon
    In reply to: Seller_zMriLBQCSI1bd’s post

    Hello @Seller_zMriLBQCSI1bd,

    I have asked our partner team to look into it. We stay in touch.

    Regards, Spencer

    00
    user profile
    Seller_zMriLBQCSI1bd
    In reply to: Spencer_Amazon’s post

    @Spencer_Amazonany update on this one? I haven't heard anything back yet. Thanks

    00
    user profile
    Seller_zMriLBQCSI1bd
    In reply to: Spencer_Amazon’s post

    @Spencer_Amazon@Manny_Amazon@Sarah_Amzn@Ash_Amazon

    I have supplied the original invoices for this approval process between reseller & distributor and manufacturer & distributor.

    They are genuine, unedited invoices but I am stuck in an automated loop of rejection due to one or more of the documents failing verification.

    I ask again that this be escalated as a matter of urgency and request a call back from a member of the team who can help. My contact info is part of the initial case ID

    Thanks

    00
    user profile
    Spencer_Amazon
    In reply to: Seller_zMriLBQCSI1bd’s post

    Hello @Seller_zMriLBQCSI1bd,

    I heard back from our partner team:

    Seller submitted a new application for the brand Tefal today. The new application is currently under review, and a decision will be made by 10/29.

    Since there is an open application for this, please advise Seller to wait until decision has been made from the new application.

    Regards, Spencer

    01
    user profile
    Seller_zMriLBQCSI1bd
    In reply to: Spencer_Amazon’s post

    Morning @Spencer_Amazonthe review is now complete and the results are the same as they have been for the past 4 week.

    I need to speak to someone about this or receive clarification about the issue so I can address

    Thanks

    00
    user profile
    Seller_crZYKQzKfZeuf
    In reply to: Seller_zMriLBQCSI1bd’s post

    @Spencer_Amazon

    Hi Spencer, We are having serious issues with this now. We need some form of immediate action taking to assist us. Please once you have seen this can you assist in organising a call with the correct team within Amazon so we can have a direct conversation with them. This has been ongoing now for over a month and we will soon begin to be severely affected by these issues. Please can you assist in any way possible as a matter of urgency. Any assistance will be hugely appreciated.

    00
    Follow this discussion to be notified of new activity
    user profile
    Seller_fMsCVAHNu4txH
    In reply to: Seller_zMriLBQCSI1bd’s post

    The replies from the ungating are not always clear, but, even if you have a valid wholesale invoice some brands are now actually further gated, and can only be sold with direct permission of the brand themselves.

    It really depends what you're selling now, not just where you bought it from.

    00
    user profile
    Seller_fMsCVAHNu4txH
    In reply to: Seller_zMriLBQCSI1bd’s post

    The replies from the ungating are not always clear, but, even if you have a valid wholesale invoice some brands are now actually further gated, and can only be sold with direct permission of the brand themselves.

    It really depends what you're selling now, not just where you bought it from.

    00
    Reply
    user profile
    Seller_zMriLBQCSI1bd
    In reply to: Seller_zMriLBQCSI1bd’s post

    @Sarah_Amzn@Manny_Amazon@Ash_Amazon

    I am reaching to you directly to request this be escalated to a member of your team as a matter of urgency.

    I have had no reply on the initial case for 9 days now.

    Please advise

    00
    user profile
    Seller_zMriLBQCSI1bd
    In reply to: Seller_zMriLBQCSI1bd’s post

    @Sarah_Amzn@Manny_Amazon@Ash_Amazon

    I am reaching to you directly to request this be escalated to a member of your team as a matter of urgency.

    I have had no reply on the initial case for 9 days now.

    Please advise

    00
    Reply
    user profile
    Spencer_Amazon
    In reply to: Seller_zMriLBQCSI1bd’s post

    Hello @Seller_zMriLBQCSI1bd,

    I checked your case and saw it was updated yesterday with important information.

    Regards, Spencer

    00
    user profile
    Spencer_Amazon
    In reply to: Seller_zMriLBQCSI1bd’s post

    Hello @Seller_zMriLBQCSI1bd,

    I checked your case and saw it was updated yesterday with important information.

    Regards, Spencer

    00
    Reply
    user profile
    Seller_zMriLBQCSI1bd
    In reply to: Spencer_Amazon’s post

    Good morning @Spencer_Amazon

    I am going around in circles with the automated responses on my case. Is it possible to request a phone call to discuss the issue or at least clarification as to why the information provided is unacceptable

    Thanks

    00
    user profile
    Seller_zMriLBQCSI1bd
    In reply to: Spencer_Amazon’s post

    Good morning @Spencer_Amazon

    I am going around in circles with the automated responses on my case. Is it possible to request a phone call to discuss the issue or at least clarification as to why the information provided is unacceptable

    Thanks

    00
    Reply
    user profile
    Spencer_Amazon
    In reply to: Seller_zMriLBQCSI1bd’s post

    Hello @Seller_zMriLBQCSI1bd,

    I have asked our partner team to look into it. We stay in touch.

    Regards, Spencer

    00
    user profile
    Spencer_Amazon
    In reply to: Seller_zMriLBQCSI1bd’s post

    Hello @Seller_zMriLBQCSI1bd,

    I have asked our partner team to look into it. We stay in touch.

    Regards, Spencer

    00
    Reply
    user profile
    Seller_zMriLBQCSI1bd
    In reply to: Spencer_Amazon’s post

    @Spencer_Amazonany update on this one? I haven't heard anything back yet. Thanks

    00
    user profile
    Seller_zMriLBQCSI1bd
    In reply to: Spencer_Amazon’s post

    @Spencer_Amazonany update on this one? I haven't heard anything back yet. Thanks

    00
    Reply
    user profile
    Seller_zMriLBQCSI1bd
    In reply to: Spencer_Amazon’s post

    @Spencer_Amazon@Manny_Amazon@Sarah_Amzn@Ash_Amazon

    I have supplied the original invoices for this approval process between reseller & distributor and manufacturer & distributor.

    They are genuine, unedited invoices but I am stuck in an automated loop of rejection due to one or more of the documents failing verification.

    I ask again that this be escalated as a matter of urgency and request a call back from a member of the team who can help. My contact info is part of the initial case ID

    Thanks

    00
    user profile
    Seller_zMriLBQCSI1bd
    In reply to: Spencer_Amazon’s post

    @Spencer_Amazon@Manny_Amazon@Sarah_Amzn@Ash_Amazon

    I have supplied the original invoices for this approval process between reseller & distributor and manufacturer & distributor.

    They are genuine, unedited invoices but I am stuck in an automated loop of rejection due to one or more of the documents failing verification.

    I ask again that this be escalated as a matter of urgency and request a call back from a member of the team who can help. My contact info is part of the initial case ID

    Thanks

    00
    Reply
    user profile
    Spencer_Amazon
    In reply to: Seller_zMriLBQCSI1bd’s post

    Hello @Seller_zMriLBQCSI1bd,

    I heard back from our partner team:

    Seller submitted a new application for the brand Tefal today. The new application is currently under review, and a decision will be made by 10/29.

    Since there is an open application for this, please advise Seller to wait until decision has been made from the new application.

    Regards, Spencer

    01
    user profile
    Spencer_Amazon
    In reply to: Seller_zMriLBQCSI1bd’s post

    Hello @Seller_zMriLBQCSI1bd,

    I heard back from our partner team:

    Seller submitted a new application for the brand Tefal today. The new application is currently under review, and a decision will be made by 10/29.

    Since there is an open application for this, please advise Seller to wait until decision has been made from the new application.

    Regards, Spencer

    01
    Reply
    user profile
    Seller_zMriLBQCSI1bd
    In reply to: Spencer_Amazon’s post

    Morning @Spencer_Amazonthe review is now complete and the results are the same as they have been for the past 4 week.

    I need to speak to someone about this or receive clarification about the issue so I can address

    Thanks

    00
    user profile
    Seller_zMriLBQCSI1bd
    In reply to: Spencer_Amazon’s post

    Morning @Spencer_Amazonthe review is now complete and the results are the same as they have been for the past 4 week.

    I need to speak to someone about this or receive clarification about the issue so I can address

    Thanks

    00
    Reply
    user profile
    Seller_crZYKQzKfZeuf
    In reply to: Seller_zMriLBQCSI1bd’s post

    @Spencer_Amazon

    Hi Spencer, We are having serious issues with this now. We need some form of immediate action taking to assist us. Please once you have seen this can you assist in organising a call with the correct team within Amazon so we can have a direct conversation with them. This has been ongoing now for over a month and we will soon begin to be severely affected by these issues. Please can you assist in any way possible as a matter of urgency. Any assistance will be hugely appreciated.

    00
    user profile
    Seller_crZYKQzKfZeuf
    In reply to: Seller_zMriLBQCSI1bd’s post

    @Spencer_Amazon

    Hi Spencer, We are having serious issues with this now. We need some form of immediate action taking to assist us. Please once you have seen this can you assist in organising a call with the correct team within Amazon so we can have a direct conversation with them. This has been ongoing now for over a month and we will soon begin to be severely affected by these issues. Please can you assist in any way possible as a matter of urgency. Any assistance will be hugely appreciated.

    00
    Reply
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