The FBA warehouse sent baby diapers to customers who ordered a topical health product, and customers have now left negative "voice of the customer" comments and bad reviews. Has this happened to anyone else? Opening a case with Amazon in hope that they will sort this issue out and remove the negative feedback and "voice of the customer" that we have received..........

Hello,

I created an FBA shipment for a particular ASIN but by mistake, I sent out another ASIN into FBA.

What is the best solution in such a case ? Should I wait for Aamzon to contact me about it or is there an easier way to get this fixed ?

We have a customer who sent a gift to the wrong address. It was sent to house number 16 instead of number 1. We asked her if the recipient could pick up the parcel from number 16 but she didn't reply to that idea. Instead she placed another order for the gift to be sent to number 1 and has now requested a refund of the original order because she says the parcel was not received (she never admitted to Amazon that she had put the wrong address on the original order). Amazon have of course granted the refund.

So where do we stand? We fulfilled all our contractual obligations yet are left out of pocket because of the customer's error. Whilst we sympathise with the customer it seems pretty unfair for us to bear the brunt of her mistake. Any tips on how to approach Amazon to fix this? Does anyone know the legalities of this sort of situation?

Many thanks

Mark