Hi everyone, buyer is basically saying that the parcel was stolen from where royal left it in a safe place. They have amazon customer service involved which have messaged me asking to refund.

Item is of £100 value, is this a lost cause? Shall I just refund.

any advice appreciated, thanks

nope. Messaged buyer. Got nothing back from buyer. Got email from amazon saying you threatened the buyer

unfortunately I did do this yesterday as unaware, messaged the buyer saying I would report to action fraud and file small claims court claim... Amazon email literally just now came through saying you threatened the buyer