"Frequently returned item" on a product with 0 returns
My brand sells a lot of products that require some education, so the badge "Frequently returned item" is expected to pop up in many places. However, I have a product with 0 returns that has the badge.
Contacted support, but they said they would investigate and it's been a week since then.
Product happens to have stellar rating and only positive reviews, so really not sure what's going on here. If 0% returns are too much, all products on Amazon should have that badge... What am I missing?
2 replies
Seller_rz45ZTn9bn42t
2 weeks and still no response from Amazon on my case.
Cooper_Amazon
Good Afternoon @Seller_rz45ZTn9bn42t,
I wanted to follow up with you to see if you still required assistance with your question about the 'Frequently returned item' badge.
You mentioned you have contacted Selling Partner Support but they haven't written back to you? Could you by chance share the case ID you have with them so I can begin investigating this issue?
I look forward to hearing from you soon.
Sincerely, Cooper_Amazon
