Brand registry was enrolled for brand by previous employee who used their own personal email. We are not able to get access to that email any longer. So i can not access that brand account. How do I take the brand owner role back?

When I tried to get the brand registry done, it said the brand was already enrolled and asked me to use a form to contact the administrator of the brand owner. We ARE the brand owners.

I've already opened a case in Brand Registry page under "update brand ownership > The current Administrator left the company without transferring permissions." but the support staff was not able to resolve/did not understand.

Case ID: 16570026881

I have access to the Company info, USPTO trademark registered email, Registration documents etc to prove ownership of the brand.

@Seller_PIHyltK09pbl3 @Seller_t9kvdr2yixQej

We are facing an issue with Amazon Brand Registry account. The brand owner originally registered the product, but another company also registered it and was acting as the administrator. They transferred the administrator role back to the brand owner’s account. However, the brand owner no longer has access to the phone number for OTP verification.

What steps can we take to regain access to our Brand Registry account or can they create a new account to regain access?

Thank you for your help!

I’m the lawful owner of -----COSMETICS, trademark #------, as documented by USPTO records. By law, the Brand Registry must be associated with my account. However, the trademark is enrolled under an account that I can’t access because the individual has passed away. WHAT TO DO HELP ME