We sent 4 boxes to FBA Germany via. DPD and all the 4 boxes were delivered. While the contents of 3 boxes were received in full, Amazon's responses are basically the same copy & paste version.

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We're denying your reimbursement claim for the following units because we didn't receive all expected quantities when compared to your shipping plan:

*** Removed ASINs and the quantities to maintain confidentiality****

We must be able to confirm receipt of specific items and quantities against your shipping plan. Proof of delivery only confirms that the carrier made a delivery at our fulfillment center and isn't confirmation that Amazon received the exact items and quantities stated in your shipping plan.

We recommend that you work with your carrier and/or third-party logistics (3PL) on these discrepancies and ensure that you have appropriate insurance for future shipments. Many carriers and 3PLs assume limited liability for damage or loss in transit.

If you need more details for this shipment, view the Shipment summary, Contents tab in Seller Central.

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This is neither "lost in transit" case nor "few units missing from the box" case. But the contents of an entire box. Strangely they are not denying the box was delivered, but essentially claiming (not openly though) that the box was delivered empty.

Can someone help with this? Perhaps a mod here can help in this case, please.

Thanks

Jake